Conversation #635

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
[Image] Succesfully booked your slot.
10:37 am
Agent
[Image] Kindly confirm slot 2 timing.
10:37 am
Agent
This is for after breakfast PPBS test.
10:38 am
Customer
👍🏻
10:39 am
Agent
[Image]
10:39 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
10:39 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
10:39 am
Agent
For sugar testing,<b> two samples </b>will be collected: - <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> <b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b> Please ensure you follow the fasting and timing instructions for accurate results.
10:39 am
Agent
Is there anything else I can assist you with?
10:40 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:41 am
Customer
10:30 am instead of 10:15
03:05 am
Agent
Hi, Riya here.
03:05 am
Agent
Hi Yogita! I can see your second collection is scheduled for 10:15 AM today. To reschedule it to 10:30 AM, let me connect you with our team — they can update that for you right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:05 am
Agent
Summary: reschedule Order: MUM5513938 | Phone: 9967014161 Reason: reschedule OMS: https://oms.orangehealth.in/request/MUM5513938 SuperCRM: https://supercrm.orangehealth.in/request/MUM5513938
03:05 am
Agent
Hi, Tarannum here.
03:05 am
Agent
Good morning.&nbsp;&nbsp;
03:06 am
Customer
Okay
03:06 am
Agent
Kindly stay connected while I check for the available slots.&nbsp;
03:10 am
Agent
Please confirm the slot timing based on your preference. [Image]
03:10 am
Agent
Kindly note that the minimum time required after the post-meal before giving the PPBS sample is 1.5 hours, and the maximum is 2 hours. The sample should be provided within this time window.
03:11 am
Agent
I regret to inform you that the 10:30 AM slot is currently not available.
03:11 am
Customer
Okay, then 10:15 is perfect
03:11 am
Agent
Thanks for confirming.
03:11 am
Agent
Is there anything else I can assist you with?
03:11 am
Customer
No, thanks
03:12 am
Agent
You’re welcome!
03:13 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:13 am
Customer
👍🏻
04:43 am
Agent
Hi, Riya here.
04:43 am
Agent
Hi Yogita! 👋 Your second sample collection is happening right now — your eMedic Saurabh is on the way and should be with you by 10:15 AM. You can track him here: https://via.sh/?id=4y2TrmUl Your reports will be ready by 1:55 PM today. Is there anything else I can help with?
04:43 am
Customer
It was good
08:40 am

AI Extraction

Customer Requests

  • PPBS (Post-Breakfast Blood Sugar) confirmed
  • FBS (Fasting Blood Sugar) confirmed

Patient

Name: Yogita | Phone: 9967014161

Summary

Customer Yogita booked sugar testing with two samples (FBS and PPBS). Initially requested 10:30 AM slot but confirmed 10:15 AM when unavailable. Sample collection completed successfully.

Actual Booking (CRM)

Tests: Complete Blood Count (CBC), Fasting Blood Sugar (FBS), Post Prandial Blood Sugar (PPBS), Lipid Profile, Thyroid Function Test (TFT)

Patient: Yogita Shelke

Address: N/A

Slot: 26-03-2026 07:45:00 AM

Findings (8)

critical missed test pending

Customer confirmed "PPBS (Post-Breakfast Blood Sugar)" but it was not booked in the CRM order.

Expected: PPBS (Post-Breakfast Blood Sugar)
critical missed test pending

Customer confirmed "FBS (Fasting Blood Sugar)" but it was not booked in the CRM order.

Expected: FBS (Fasting Blood Sugar)
critical wrong test pending

"Complete Blood Count (CBC)" was booked in the CRM order but the customer did not confirm it.

Actual: Complete Blood Count (CBC)
critical wrong test pending

"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Fasting Blood Sugar (FBS)
critical wrong test pending

"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Post Prandial Blood Sugar (PPBS)
critical wrong test pending

"Lipid Profile" was booked in the CRM order but the customer did not confirm it.

Actual: Lipid Profile
critical wrong test pending

"Thyroid Function Test (TFT)" was booked in the CRM order but the customer did not confirm it.

Actual: Thyroid Function Test (TFT)
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Yogita Actual: Yogita Shelke

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