Conversation #638

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Hi, Riya here.
10:09 am
Agent
Hi Yogesh! 🧡 I'm here to help. Could you tell me what you need — are you looking to check on a report, track your eMedic, reschedule, or something else?
10:09 am
Customer
Test for tomorrow morning - CBC FBS PLBS Hba1C FT4 TSH Vitamin D Vitamin B12 Iron /ferretin
10:10 am
Agent
Got it, Yogesh! You're looking to book a comprehensive panel for tomorrow morning — CBC, FBS, PPBS, HbA1c, FT4, TSH, Vitamin D, Vitamin B12, and Iron/Ferritin. Let me connect you with our booking team right away — they'll confirm your slot, pricing, and get everything set up for tomorrow. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:10 am
Agent
Summary: new_booking Order: Unknown | Phone: 9970040775 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
10:10 am
Agent
Hi, Harsh Jain here.
10:10 am
Agent
Good Afternoon!
10:10 am
Customer
Can I get a call back
10:10 am
Customer
Call back
10:12 am
Agent
Certainly, I will be connecting with you over a call shortly.
10:13 am
Agent
[Image]
10:14 am
Customer
Name - Yogesh Kamath Address - A 306, Shree Shashwat CHS, Sejal Park compound, Ghartanpada No-2, Sant Meerabai Road, off Western Express Highway, Dahisar east, Mumbai - 400068 Landmark - lane opposite Dahisar Metro Pincode - 400068
10:15 am
Customer
Shree Shashwat 061040 08230 https://g.co/kgs/U9cnhYx
10:15 am
Customer
Reena Mehta
10:16 am
Agent
[Image]
10:19 am
Agent
I hope your queries were resolved over the call.
10:20 am
Customer
Which of the test needs to be done after food ?
10:21 am
Agent
Fasting Blood Sugar (FBS) - ₹120 - 6 hours Post Prandial Blood Sugar (PPBS) - ₹120 - 6 hours
10:22 am
Agent
For sugar testing,<b> two samples </b>will be collected: - <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> <b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b> Please ensure you follow the fasting and timing instructions for accurate results.
10:22 am
Customer
Will confirm in 2 mins
10:23 am
Agent
Sure take your time, and feel free to reach out at your convenience; we'll be happy to assist!
10:23 am
Customer
Can 10 o clock test be done at Andheri ?
10:24 am
Agent
Can we connect over a call for better clarification?
10:25 am
Agent
Certainly, I will be connecting with you over a call shortly.
10:27 am
Agent
[Image]
10:27 am
Customer
Big Brand Theory A 106-109, New Link Rd, Laxmi business park, Laxmi Industrial Estate, Suresh Nagar, Andheri West, Mumbai, Maharashtra 400053
10:28 am
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 06:30 am Collection day Tomorrow, 26th March 2026 Collection slot 10:00 am
10:30 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
10:31 am
Agent
[Image]
10:31 am
Agent
[Image]
10:31 am
Agent
For sugar testing,<b> two samples </b>will be collected: - <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> <b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b> Please ensure you follow the fasting and timing instructions for accurate results.
10:31 am
Agent
Once our eMedic reaches your location, they'll give you a call. Please answer to avoid any delay or cancellation.
10:35 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
10:35 am
Agent
Booked over a call
10:35 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:38 am
Customer
Is there an outstanding amount ?
08:39 am
Agent
<p>Hi Yogesh Kamath,</p><br><p>The final report for your order MUM5513934 is ready. Please complete the payment to view the report.</p><br><p>How can we help you?</p>
08:39 am
Customer
Pay for your Order
08:46 am
Agent
<p>A payment of <strong>₹</strong>270 for your order MUM5513934 is pending. </p><p>You can access your test reports only after payment completion.</p><br><p>Click below to pay now 👇</p><br><p>https://orn.ge/pay-2ALqLNT2 </p><br><p>Note: We do not accept cash payments.</p>
08:46 am

AI Extraction

Customer Requests

  • CBC confirmed
  • FBS confirmed
  • PPBS confirmed
  • HbA1c confirmed
  • FT4 confirmed
  • TSH confirmed
  • Vitamin D confirmed
  • Vitamin B12 confirmed
  • Iron/Ferritin confirmed

Patient

Name: Yogesh Kamath | Phone: 9970040775

Address

A 306, Shree Shashwat CHS, Sejal Park compound, Ghartanpada No-2, Sant Meerabai Road, off Western Express Highway, Dahisar east, Mumbai - 400068

Summary

Customer Yogesh Kamath requested a comprehensive panel of 9 tests for tomorrow morning. Order was confirmed with collection slots at 06:30 am and 10:00 am on March 26, 2026, with location changed to Andheri West address during the call.

Actual Booking (CRM)

Tests: Post Prandial Blood Sugar (PPBS)

Patient: Reena Mehta

Address: N/A

Slot: 26-03-2026 10:00:00 AM

Findings (11)

critical missed test pending

Customer confirmed "CBC" but it was not booked in the CRM order.

Expected: CBC
critical missed test pending

Customer confirmed "FBS" but it was not booked in the CRM order.

Expected: FBS
critical missed test pending

Customer confirmed "PPBS" but it was not booked in the CRM order.

Expected: PPBS
critical missed test pending

Customer confirmed "HbA1c" but it was not booked in the CRM order.

Expected: HbA1c
critical missed test pending

Customer confirmed "FT4" but it was not booked in the CRM order.

Expected: FT4
critical missed test pending

Customer confirmed "TSH" but it was not booked in the CRM order.

Expected: TSH
critical missed test pending

Customer confirmed "Vitamin D" but it was not booked in the CRM order.

Expected: Vitamin D
critical missed test pending

Customer confirmed "Vitamin B12" but it was not booked in the CRM order.

Expected: Vitamin B12
critical missed test pending

Customer confirmed "Iron/Ferritin" but it was not booked in the CRM order.

Expected: Iron/Ferritin
critical wrong test pending

"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Post Prandial Blood Sugar (PPBS)
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Yogesh Kamath Actual: Reena Mehta

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