Conversation #643

Date: 2026-03-25 Associate: Shalabh Sharma TTB pending review

Conversation

Agent
AZ XFit, we have not received any feedback from you and so closing this conversation. Thank you for your time. Wishing you good health!
04:25 pm
Customer
Hi, I need some support. Can you help me?
10:29 am
Agent
Hi, Riya here.
10:29 am
Agent
Hi Yuvaan! I'm Riya from Orange Health 🧡 Of course, I'm here to help. Could you tell me what you need assistance with — are you looking to book a new test, or do you need help with an existing order?
10:29 am
Customer
Looking to book one
10:30 am
Agent
Perfect! Let me connect you with our booking team right away — they'll help you find the right test and get you all set up. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:30 am
Agent
Summary: new_booking Order: Unknown | Phone: 7829885557 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
10:30 am
Agent
Hi, Shalabh Sharma here.
10:30 am
Agent
Good afternoon.
10:31 am
Agent
Please help me with the blood test you are looking for.
10:33 am
Customer
[Image]
10:33 am
Customer
Kindly let me know what all test does orange have
10:34 am
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
10:34 am
Customer
Ankshu Platina 3rd floor door no 308 Sri satya Saibaba layout 2nd cross Ayappanagar Hoodi Bangalore 560036
10:35 am
Agent
Please allow me a few minutes to revert back to you regarding this.
10:36 am
Customer
Sure
10:36 am
Agent
Complete Blood Count (CBC) - ₹480 - 6 hours Glycosylated Haemoglobin (HbA1c) - ₹490 - 6 hours Fasting Blood Sugar (FBS) - ₹180 - 6 hours Post Prandial Blood Sugar (PPBS) - ₹180 - 6 hours Lipid Profile - ₹550 - 6 hours Liver Function Test (LFT) - ₹950 - 6 hours Kidney Function Test with Electrolytes - ₹1150 - 6 hours Thyroid Function Test (TFT) - ₹500 - 6 hours Vitamin D, Total - ₹990 - 6 hours Vitamin B12 - ₹990 - 6 hours Iron Profile - ₹1170 - 6 hours Prolactin - ₹670 - 12 hours Estradiol (E2) - ₹1000 - 11 hours Luteinizing Hormone (LH) - ₹570 - 12 hours Follicle Stimulating Hormone (FSH) - ₹550 - 12 hours Anti Mullerian Hormone (AMH) - ₹2800 - 12 hours Testosterone - Total - ₹750 - 12 hours Amylase - ₹450 - 6 hours Lipase - ₹650 - 6 hours Magnesium (Mg) - ₹640 - 12 hours Apologies, we don't perform HCO3. ECG and Ultrasound abdomen.
10:46 am
Customer
Do you have any package of everything
10:47 am
Agent
Please help me with the gender of the patient.
10:48 am
Customer
Female
10:48 am
Customer
35/Female
10:51 am
Agent
Please allow me a few minutes to revert back to you regarding this.
10:52 am
Customer
Sure
10:52 am
Customer
Kindly let me know if you have any packages
10:53 am
Agent
Anti Mullerian Hormone (AMH)₹ 2800 Post Prandial Blood Sugar (PPBS)₹ 180 Prolactin₹ 670 <b>Full Body Checkup with Orange One₹ 4999</b> <b>Total Amount-₹8649/-</b>
10:54 am
Agent
‼️<b>Limited Time Offer‼️<br></b><b><br></b><b>We have introduced an annual health plan called ORANGE ONE, which makes your yearly health tests more affordable.</b> <i>This plan has:</i> <b><br>💰 ₹4,999 (one-time pay)<br>🧪 Includes 1 Full Body Checkup (Complete) + 10 free orders upto ₹2,000 each<br>📅 Valid for 12 months<br>🔍 Covers Top 100 most essential diagnostic tests<br>💉FREE Home Sample Collection</b> This is ideal for yearly checkups, fever episodes, thyroid/diabetes monitoring, vitamin checks &amp; overall preventive care. It saves you ₹20,000 on tests every year! One plan, unlimited peace of mind. <b>Please check out the link for more details: <a href="https://www.orangehealth.in/one" target="_blank" rel="noopener noreferrer">https://www.orangehealth.in/one</a></b>
10:54 am
Agent
Would you like to proceed with the booking?
10:55 am
Agent
Are we still connected?
10:57 am
Customer
Can you try to give me some discount on total
10:57 am
Agent
To help you with the discount, please let us know the following details: <b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date &amp; Time)</b>
10:58 am
Customer
To help you with the discount, please let us know the following details: **Patient's Name : Zeba ** **Primary Contact (For Communication): 9964655564 ** *Age : 35 Gender : female Preferred Slot: (Date &amp; Time)* tomo morning before 8am
10:59 am
Agent
Total Amount: ₹8101 ₹548 coupon discount applied.
11:01 am
Customer
Can I confirm in sometime
11:02 am
Agent
Sure, please feel free to reach out at your convenience; we'll be happy to assist!
11:02 am
Agent
Is there anything else I can assist you with?
11:02 am
Customer
No thank u
11:03 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
11:03 am

AI Extraction

Customer Requests

  • Full Body Checkup with Orange One discussed
  • Anti Mullerian Hormone (AMH) discussed
  • Post Prandial Blood Sugar (PPBS) discussed
  • Prolactin discussed

Patient

Name: Zeba | Phone: 9964655564

Address

Ankshu Platina, 3rd floor door no 308, Sri satya Saibaba layout 2nd cross, Ayappanagar Hoodi Bangalore 560036

Summary

Customer Zeba (35F) inquired about blood tests and packages for Orange Health. After discussing various individual tests and the Full Body Checkup with Orange One package (₹4999), a discount was applied (₹548 coupon) bringing total to ₹8101, with preferred slot tomorrow morning before 8am; customer requested confirmation time later.

Actual Booking (CRM)

Tests: Full Body Checkup with Orange One

Patient: Zeba

Address: N/A

Slot: N/A

Findings (1)

critical wrong test pending

"Full Body Checkup with Orange One" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup with Orange One

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