Conversation #646

Date: 2026-03-25 Associate: Gaurav Singh TTB pending review

Conversation

Customer
Hi, I need some help with Ultra Male Checkup in Bangalore.
10:35 am
Agent
Hi, Riya here.
10:35 am
Agent
Hi! I'm Riya from Orange Health 🧡 I'd be happy to help you with the Ultra Male Checkup in Bangalore. Let me connect you with our booking team — they can walk you through the package details, pricing, and get you scheduled right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:35 am
Agent
Summary: test_pricing Order: Unknown | Phone: 6371375655 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
10:35 am
Agent
Hi, Gaurav Singh here.
10:35 am
Agent
Good afternoon!
10:35 am
Customer
Hi Good afternoon
10:36 am
Agent
Sure! I will help you with the package.
10:36 am
Agent
<b>Ultra Full Body Checkup – Male<br>Tests Included</b> Alpha Feto Protein (AFP) Amylase Anti Thyroid Peroxidase (Anti-TPO) Antibody Cortisol (Random) C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Ferritin Glycosylated Haemoglobin (HbA1c) HBsAg (ECLIA) Homocysteine (HCY) Immunoglobulin E (Total IgE) Iron Profile Lactate Dehydrogenase (LDH) Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Prostate Specific Antigen (PSA) Rheumatoid Factor (RA) Quantitative Testosterone – Free Troponin-I Urine Complete Analysis Vitamin B12 Folic Acid (Vitamin B9) Carbohydrate Antigen 19-9 (CA 19-9) Carcinoembryonic Antigen (CEA) Dehydroepiandrosterone Sulphate (DHEAS) Free Thyroid Profile HOMA-IR (Insulin Resistance Index) Lipoprotein (a) N-terminal pro B-Type Natriuretic Peptide (NT-pro BNP) Testosterone – Total Zinc Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1 / APO-B Ratio Complete Blood Count (CBC) with ESR <b>Reports Within 6 days<br>₹11999</b>
10:36 am
Customer
Yes, this is the one I'm interested in taking.
10:37 am
Customer
What will be the procedure
10:37 am
Agent
Sure, I will assist you in placing your order. Please let us know the following details: <b>Patient's Name :<br>Contact for Communication:&nbsp;<br>Age : <br>Gender : <br>Address : <i>(Complete address with pincode)</i></b>
10:37 am
Agent
Are we still connected?
10:40 am
Customer
Yes
10:40 am
Customer
The price for this package is a bit too high. Can I get some discount on the price
10:40 am
Agent
Sure! I will check for the available discount. Please help me with the details.
10:42 am
Customer
Sure
10:42 am
Customer
*Patient's Name : Jainarayan Choudhary Contact for Communication: 6371375655 Age : 26 years Gender : Male Address : 1st floor #3A Ashirwad building, 1st Cross Munnekolala ISRO Layout, Marathalli Post, Bangalore 560037
10:44 am
Agent
Thank you for sharing the details.
10:44 am
Agent
Please allow me a few minutes to revert back to you regarding this.
10:44 am
Customer
Sure
10:45 am
Agent
Thank you for your patience.
10:46 am
Agent
As the package is already on a discounted rate, only this discount is applicable as a first-order discount. <b> Total Amount: ₹11899</b> ₹100 coupon discount applied
10:47 am
Customer
Oh, that would be too much. Could you please make it around Rs.10000
10:48 am
Customer
I'm willing to book it right away
10:48 am
Agent
I sincerely apologize; as of now only this discount is applicable on this order.
10:49 am
Customer
Ok
10:50 am
Agent
Would you like me to process your booking?
10:51 am
Customer
No
10:52 am
Agent
Sure! Is there anything else I can assist you with?
10:52 am
Customer
No, thank you
10:53 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:56 am

AI Extraction

Customer Requests

  • Ultra Full Body Checkup – Male declined

Patient

Name: Jainarayan Choudhary | Phone: 6371375655

Address

1st floor #3A Ashirwad building, 1st Cross Munnekolala ISRO Layout, Marathalli Post, Bangalore 560037

Summary

Customer inquired about Ultra Male Checkup in Bangalore and was interested in the Ultra Full Body Checkup – Male package (₹11,999). However, after receiving a minimal discount offer of ₹100 (total ₹11,899), the customer declined to proceed as they wanted the price reduced to around ₹10,000.

Actual Booking (CRM)

Tests: Ultra Full Body Checkup - Male

Patient: Jainarayan Choudhary

Address: N/A

Slot: N/A

Findings (1)

critical wrong test pending

"Ultra Full Body Checkup - Male" was booked in the CRM order but the customer did not confirm it.

Actual: Ultra Full Body Checkup - Male

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