Conversation #647

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Hi, Riya here.
10:38 am
Agent
Hi Zohra! I'd be happy to help you book a slot for tomorrow. Let me connect you with our booking team right away — they'll confirm availability and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
10:39 am
Agent
Summary: new_booking Order: Unknown | Phone: 9550255472 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
10:39 am
Agent
Hi, Kaif Qureshi here.
10:39 am
Customer
i want to book slot for tsh,t3,t4, fasting insulin
10:39 am
Agent
Good afternoon!
10:40 am
Agent
Sure, I will help you with the test booking. 
10:40 am
Customer
good afternoon
10:40 am
Customer
pls share the timings
10:40 am
Agent
<b>Kindly confirm the below-mentioned address to assist you better.&nbsp;</b> 14-1-129/276, Padmavati Nagar, Allapur, Borabanda, Hyderabad, Telangana, India
10:41 am
Customer
yes correct address
10:41 am
Agent
Thank you for confirming the details with me!
10:41 am
Agent
I will let you know about the test details. Please give me a few minutes.
10:42 am
Agent
Thank you for staying connected; I appreciate your patience.
10:43 am
Customer
Thank you
10:43 am
Agent
<b>Below are the test details with prices and report timing:</b> Thyroid Function Test (TFT) Reports Within 6 hours ₹580 Insulin - Fasting Reports Within 12 hours ₹880 <b>Total - Rs. 1460</b>
10:44 am
Agent
May I know if you would like to proceed with the booking process?&nbsp;
10:44 am
Customer
before bookings can u pls share the timings
10:44 am
Agent
Sure, I will help you with the test booking.&nbsp;
10:44 am
Agent
Please allow me a few minutes to revert back to you regarding this.
10:45 am
Agent
Thank you for staying connected; I appreciate your patience.
10:47 am
Agent
Kindly confirm the patient details with me.&nbsp; [Image]
10:47 am
Customer
can you do it faster
10:47 am
Customer
pls
10:47 am
Customer
Zohra Fatima
10:47 am
Agent
Thank you for confirming the details with me!
10:48 am
Agent
Kindly hold while I look into this query for you.
10:48 am
Customer
book slot of 6:30
10:48 am
Agent
Sure, I will help you with the test booking.&nbsp;
10:48 am
Customer
pls faster
10:49 am
Agent
These are the available slots. Kindly confirm.&nbsp; [Image]
10:49 am
Agent
- <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> Please ensure you follow the fasting and timing instructions for accurate results.
10:49 am
Customer
book slot of 6:00 clock
10:50 am
Agent
[Image] Collection day Tomorrow, 26th March 2026 Collection slot 06:00 am
10:51 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
10:51 am
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
10:51 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
10:52 am
Agent
Is there anything else I can assist you with?
10:52 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:53 am
Customer
It was good
08:35 am

AI Extraction

Customer Requests

  • TSH confirmed
  • T3 confirmed
  • T4 confirmed
  • Fasting Insulin confirmed

Patient

Name: Zohra Fatima | Phone: 9550255472

Address

14-1-129/276, Padmavati Nagar, Allapur, Borabanda, Hyderabad, Telangana, India

Summary

Customer Zohra Fatima booked a slot for TSH, T3, T4, and Fasting Insulin tests at 6:00 AM on March 26th, 2026 at the confirmed address in Hyderabad. Total cost: ₹1460 with invoice and payment link sent via WhatsApp.

Actual Booking (CRM)

Tests: Thyroid Function Test - TFT (Abbot), Insulin - Fasting

Patient: Zohra fatima

Address: N/A

Slot: 26-03-2026 06:00:00 AM

Findings (6)

critical missed test pending

Customer confirmed "TSH" but it was not booked in the CRM order.

Expected: TSH
critical missed test pending

Customer confirmed "T3" but it was not booked in the CRM order.

Expected: T3
critical missed test pending

Customer confirmed "T4" but it was not booked in the CRM order.

Expected: T4
critical missed test pending

Customer confirmed "Fasting Insulin" but it was not booked in the CRM order.

Expected: Fasting Insulin
critical wrong test pending

"Thyroid Function Test - TFT (Abbot)" was booked in the CRM order but the customer did not confirm it.

Actual: Thyroid Function Test - TFT (Abbot)
critical wrong test pending

"Insulin - Fasting" was booked in the CRM order but the customer did not confirm it.

Actual: Insulin - Fasting

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