Conversation #659
Conversation
Customer
Hi, Can you please help me placing an order.
11:40 am
Agent
Hi Piyush! I'd be happy to help you book a test. Let me connect you with our booking team right away — they'll walk you through the available tests, pricing, and can get you scheduled today.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
11:40 am
Agent
Summary: new_booking
Order: Unknown | Phone: 7699576449
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
11:40 am
Agent
Good evening!
11:40 am
Customer
Hi
11:40 am
Customer
There?
11:40 am
Agent
Sure, I will help you with the order booking.
11:40 am
Agent
May I know which blood tests are you looking for?
11:41 am
Customer
I have added to the cart
11:41 am
Customer
Please help select slot
11:42 am
Customer
I don't see any option to select
11:42 am
Customer
I want to book for tomorrow 8 AM
11:42 am
Agent
We sincerely apologize, but we are unable to view the tests added to your cart due to privacy concerns.
11:43 am
Customer
Can you arrange a call
11:43 am
Agent
Certainly, I will be connecting with you over a call shortly.
11:44 am
Agent
[Image]
11:59 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
12:01 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:01 pm
AI Extraction
Customer Requests
- blood tests (specific tests unknown - added to cart) discussed
Patient
Name: Piyush | Phone: 7699576449
Summary
Customer attempted to book blood tests added to cart but couldn't select slot through app. Requested 8 AM slot for tomorrow and asked for a call to complete booking, which the agent arranged.
Actual Booking (CRM)
Tests: Full Body Checkup - Essential
Patient: Manisha Agrawal
Address: N/A
Slot: 27-03-2026 07:00:00 AM
Findings (2)
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Piyush
Actual: Manisha Agrawal