Conversation #661

Date: 2026-03-25 Associate: Anchal Vishwakarma TTB pending review

Conversation

Customer
Ok. Thanks
09:24 am
Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
09:30 am
Agent
Hi, Kamakshi here.
09:30 am
Customer
CBC, Creatinine, Electrolytes, LFT, Lipid profile Tests
11:44 am
Agent
Hi Saranya! I can see you're interested in booking CBC, Creatinine, Electrolytes, LFT, and Lipid Profile. Let me connect you with our booking team to get you the best package price and schedule your home collection right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
11:44 am
Agent
Summary: new_booking Order: BLR5461731 | Phone: 7829355666 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5461731 SuperCRM: https://supercrm.orangehealth.in/request/BLR5461731
11:44 am
Agent
Good evening!
11:44 am
Agent
Sure! I will help you with the tests.
11:45 am
Agent
May I know if this address is correct? <b>House no: 182, villa, prestige lakeside habitat, 28/2, sh 35, devasthanagalu, gunjur village, 560087,<br>Prestige lakeside habitat site office, 23, varathur, state highway 35, gunjur village whitefield-sarjapur road, gunjur village, bengaluru, karnataka 560087<br>560087</b>
11:45 am
Agent
Are we still connected?
11:47 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
11:49 am
Agent
[Image]
11:50 am
Agent
cx wants a call back after 30 minutes
11:50 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
11:51 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
11:51 am
Customer
Hi
12:21 pm
Agent
Hi Saranya! 🧡 I can see your reports for Saraswathi P are all ready. Here's the report link: https://files.orangehealth.in/api/media-url/saraswathi_6223992_20260311080001_stationerypdf_oh_merged.pdf.pdf?fileId=166111718&amp;token=70c2a123-335d-40fd-a5a9-e74aacb4dcab Is there anything else I can help you with?
12:21 pm
Agent
<b>Good Evening!</b>
12:22 pm
Agent
<b>Full Body Checkup - Essential<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>"Vitamin D and Vitamin B12 tests might require additional time for processing,<br>Upto 04 Hours"<br>₹ 1599</b>
12:22 pm
Agent
May I kindly confirm whether you would like to proceed with the booking?
12:24 pm
Customer
This package include Creatinine and Lipid profile?
12:26 pm
Agent
Yes Creatinine is a parameter of • Kidney Function Test with Electrolytes (KFT / RFT).
12:41 pm
Agent
<b>Full Body Checkup - Essential<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile
12:41 pm
Agent
Are we still connected?
12:49 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
12:52 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:52 pm

AI Extraction

Customer Requests

  • CBC confirmed
  • Creatinine confirmed
  • Electrolytes confirmed
  • LFT confirmed
  • Lipid Profile confirmed

Patient

Name: Saranya | Phone: 7829355666

Address

House no: 182, villa, prestige lakeside habitat, 28/2, sh 35, devasthanagalu, gunjur village, 560087, Prestige lakeside habitat site office, 23, varathur, state highway 35, gunjur village whitefield-sarjapur road, gunjur village, bengaluru, karnataka 560087

Summary

Customer Saranya requested CBC, Creatinine, Electrolytes, LFT, and Lipid Profile tests. Agent suggested Full Body Checkup - Essential package which includes all requested tests, but conversation was not completed with final booking confirmation due to customer being unavailable.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Saraswathi P

Address: N/A

Slot: 26-03-2026 10:00:00 AM

Findings (7)

critical missed test pending

Customer confirmed "CBC" but it was not booked in the CRM order.

Expected: CBC
critical missed test pending

Customer confirmed "Creatinine" but it was not booked in the CRM order.

Expected: Creatinine
critical missed test pending

Customer confirmed "Electrolytes" but it was not booked in the CRM order.

Expected: Electrolytes
critical missed test pending

Customer confirmed "LFT" but it was not booked in the CRM order.

Expected: LFT
critical missed test pending

Customer confirmed "Lipid Profile" but it was not booked in the CRM order.

Expected: Lipid Profile
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Saranya Actual: Saraswathi P

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