Conversation #663
Conversation
Agent
Hello Pankaj Kumar, We are waiting for your response.
05:50 am
Agent
Hello KP, since there was no response from your end, we are closing the conversation.
Please feel free to reach out to us anytime between 6:00 AM to 10 PM in case you need any further assistance.
Thank you for your time!
05:52 am
Customer
Ok
02:30 pm
Agent
<p>Hello Pankaj Kumar,</p><br><p>Hope you are doing well.</p><br><p>Your order<strong>BLR562536</strong> is placed. Our<strong>eMedic</strong> will reach your doorstep at<strong>08:30 AM</strong> on<strong>February 20, 2024</strong></p><br><p>Note: The eMedic will be assigned<strong>60 mins</strong> before your sample collection time.</p><br><p>Please share how can we help you:</p>
02:31 pm
Agent
Hello Pankaj Kumar, We are waiting for your response.
02:33 pm
Agent
Hello KP, since there was no response from your end, we are closing the conversation.
Please feel free to reach out to us anytime between 6:00 AM to 10 PM in case you need any further assistance.
Thank you for your time!
02:35 pm
Customer
Hi
11:34 am
Agent
Hi Pankaj! I'm Riya from Orange Health 🧡 How can I help you today?
11:34 am
Customer
Looking for a general checkup
11:35 am
Agent
Great! For a general checkup, our Full Body Checkup is a popular choice — it covers all major parameters like blood count, thyroid, sugar, liver, kidney, and cholesterol. Let me connect you with our booking team to share pricing and help you book right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
11:35 am
Agent
Summary: test_pricing
Order: Unknown | Phone: 9632967407
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
11:35 am
Agent
Good evening!
11:35 am
Agent
Sure! I will help you with the packages.
11:36 am
Agent
May I know if this address is correct? <b><br></b> <b>Flat no. 304, vm maridian apartment, hennur bande, hormavu agra main road<br>V m meridian apartments, v m meridian apartments, horamavu agara rd, vadarpalya, hennur gardens, bengaluru, karnataka 560043<br>560043</b>
11:37 am
Agent
Are we still connected?
11:39 am
Customer
I logged in to app
11:39 am
Customer
Any discount for DXC employee?
11:39 am
Agent
I apologize; from our end, employee discount is not available as of now. I would request you to please contact the DXC company for the discount coupon/code.
11:42 am
Agent
Is there anything else I can assist you with?
11:44 am
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
11:46 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
11:46 am
AI Extraction
Customer Requests
- General Checkup discussed
Patient
Name: Pankaj Kumar | Phone: 9632967407
Address
Flat no. 304, vm maridian apartment, hennur bande, hormavu agra main road, V m meridian apartments, horamavu agara rd, vadarpalya, hennur gardens, bengaluru, karnataka 560043
Summary
Customer Pankaj Kumar inquired about a general checkup. Agent suggested Full Body Checkup package but no booking was confirmed; customer also inquired about employee discount which was not available.
Actual Booking (CRM)
Tests: Full Body Checkup - Essential
Patient: Pankaj Kumar
Address: N/A
Slot: 26-03-2026 06:30:00 AM
Findings (1)
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential