Conversation #664

Date: 2026-03-25 Associate: Aman Khan TTB pending review

Conversation

Agent
DEL5202059 [Image] Day: Friday, 2nd January 2026 Time: 08:30 am Day: Friday, 2nd January 2026 Time: 11:15 am
06:25 am
Agent
For sugar testing,<b> two samples </b>will be collected: - <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> <b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b> Please ensure you follow the fasting and timing instructions for accurate results.
06:25 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection will be required, and a recollection charge of <b>₹100</b> will apply. Let me know if you need any further help with the process.
06:26 am
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
06:26 am
Agent
Also, once our eMedic reaches your location, they’ll call you. Please answer to avoid any delay or cancellation.
06:26 am
Agent
Is there anything else I can assist you with?
06:26 am
Customer
Plz share the payment link
06:27 am
Agent
https://orn.ge/pay-szDhO98u You can make the payment using this link.
06:28 am
Customer
Payment done
06:31 am
Customer
Could you plz check
06:31 am
Agent
Yes, the payment has been done. Is there anything else I can help you with?
06:32 am
Customer
No all good
06:32 am
Customer
Thanks
06:32 am
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
06:35 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:35 am
Agent
Need more help? You can continue the conversation with an agent here.
06:35 am
Customer
Hi
11:54 am
Agent
Hi Kanika! I'm Riya from Orange Health 🧡 How can I help you today?
11:54 am
Customer
I want to have full body check - Essential one
11:54 am
Agent
Great choice! Our Full Body Check - Essential package is a comprehensive screening covering all major health parameters. Let me connect you with our booking team — they'll share the pricing, answer any questions, and get you booked right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
11:54 am
Agent
Summary: test_pricing Order: Unknown | Phone: 9703400011 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
11:54 am
Agent
Good afternoon!
11:54 am
Customer
Could you plz give me some discount coupon
11:54 am
Agent
As I can see, you are looking for the Full Body Checkup – Essential.
11:55 am
Customer
Yes
11:55 am
Agent
Could you please confirm the address? E-304, mapsko mountville sector 79 2nd floor, tower-a, mapsko mount ville, a-203, sector 79, gurugram, haryana 122012, india
11:57 am
Customer
Yes
11:58 am
Agent
Thank you for confirming.
11:58 am
Agent
<b>Full Body Checkup - Essential<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile Reports Within 6 hours ₹ 1599
11:59 am
Agent
&nbsp;Please note that the package is already at a discounted price. This will be the final price.
11:59 am
Customer
Ok
11:59 am
Customer
Thanks!
11:59 am
Agent
May I proceed with the booking?
11:59 am
Customer
Let me check other platform as well...after that I will book
12:01 pm
Agent
Sure, is there anything else I can assist you with?
12:01 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:03 pm

AI Extraction

Customer Requests

  • Full Body Checkup - Essential discussed

Patient

Name: Kanika | Phone: 9703400011

Address

E-304, mapsko mountville sector 79, 2nd floor, tower-a, mapsko mount ville, a-203, sector 79, gurugram, haryana 122012, india

Summary

Customer Kanika inquired about Full Body Checkup - Essential package and requested a discount coupon. The associate provided package details at ₹1599 with 6-hour reports, but the customer declined to book immediately, stating they wanted to check other platforms first.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Anant Jain

Address: N/A

Slot: 28-03-2026 06:45:00 AM

Findings (2)

critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Kanika Actual: Anant Jain

Submit Review