Conversation #666
Conversation
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
12:19 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
12:19 pm
Agent
Is there anything else I can assist you with?
12:19 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:21 pm
Customer
Hello
12:52 am
Agent
Hi, Riya here.
12:52 am
Agent
Hi Shashikala! 🧡 Your sample collection for Dengue NS1 Antigen was completed successfully at 6:00 AM this morning by our eMedic Chaithra. Your report will be ready by 12:21 PM today. Is there anything I can help you with right now?
12:52 am
Customer
Urine sample wasn’t given
12:52 am
Agent
Let me connect you with a team member who can help.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
12:52 am
Agent
Summary: catch_all
Order: BLR5514367 | Phone: 9686600411
Reason: catch_all
OMS: https://oms.orangehealth.in/request/BLR5514367
SuperCRM: https://supercrm.orangehealth.in/request/BLR5514367
12:52 am
Agent
Hi, Gaurav G here.
12:53 am
Agent
Good Morning!
12:53 am
Customer
Hi
I couldn’t give urine sample
Please reschedule at 7am
12:53 am
Customer
Today
12:53 am
Agent
Kindly hold while I look into this query for you.
12:53 am
Agent
[Image] As checked, these are the available slots for the day.
12:54 am
Agent
BLR5514367
12:54 am
Agent
Are we connected?
12:56 am
Customer
Already amount paid
12:56 am
Customer
Fasting urine collection required
12:56 am
Agent
Fasting is not required for this test.
12:57 am
Agent
kindly help me with the slot for the urine collection.
12:57 am
Customer
Need to be collected at morning hrs
I will give the sample at 7am
If it’s taken at 1pm is it okay
12:57 am
Customer
I will leave home for work at 7.30am and return at 5.30pm
12:58 am
Agent
Yes, I understand; then you will have to schedule in the evening and collect a fresh sample half an hour prior to the scheduled time.
12:58 am
Customer
How much do I need to pay extra now
12:59 am
Customer
Reschedule now at 6pm
12:59 am
Agent
[Image] Available slots in the evening. There are no additional charges for the urine collection.
12:59 am
Customer
7pm
01:00 am
Agent
Thank you for confirming!
01:00 am
Customer
Kindly update the address
Shashikala B M
#119, 1 Floor, President Leon Apartments, Inside Duo Marvel Layout Anantapur Road, Yelahanka Post, Bangalore-560064
Mobile-9686600411
01:00 am
Agent
The slot has been scheduled. Kindly collect the urine samples a maximum of half an hour before the scheduled time.
01:00 am
Customer
Flat no 119
01:00 am
Agent
Sure, I have instructed our team to collect the samples in the above given address.
01:01 am
Agent
https://orange-health.freshdesk.com/a/tickets/2859762
01:03 am
Agent
Is there anything else I can assist you with?
01:03 am
Customer
Nothing thank you
01:03 am
Agent
You are welcome.
01:04 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:04 am
AI Extraction
Customer Requests
- Urine sample collection confirmed
Patient
Name: Shashikala B M | Phone: 9686600411
Address
#119, 1 Floor, President Leon Apartments, Inside Duo Marvel Layout Anantapur Road, Yelahanka Post, Bangalore-560064
Summary
Customer Shashikala B M was unable to provide urine sample during initial Dengue NS1 Antigen collection and requested rescheduling. Sample collection was rescheduled to 7pm the same day at the customer's Bangalore address with no additional charges.
Actual Booking (CRM)
Tests: Haemoglobin (Hb), Urine Complete Analysis
Patient: Shashikala Bm
Address: N/A
Slot: 26-03-2026 06:00:00 AM
Findings (4)
critical
missed test
pending
Customer confirmed "Urine sample collection" but it was not booked in the CRM order.
Expected: Urine sample collection
critical
wrong test
pending
"Haemoglobin (Hb)" was booked in the CRM order but the customer did not confirm it.
Actual: Haemoglobin (Hb)
critical
wrong test
pending
"Urine Complete Analysis" was booked in the CRM order but the customer did not confirm it.
Actual: Urine Complete Analysis
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Shashikala B M
Actual: Shashikala Bm