Conversation #669
Conversation
Agent
Hi, Aditya here.
02:16 pm
Customer
TSH and FT4
02:16 pm
Agent
Good evening!
02:16 pm
Customer
Do we need fasting?
02:16 pm
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
02:17 pm
Customer
Ok
02:17 pm
Agent
Is there anything else I can assist you with?
02:17 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:19 pm
Agent
Need more help? You can continue the conversation with an agent here.
02:19 pm
Customer
Hi, I need some help with HIV Test at Home in Bangalore (ECLIA).
12:10 pm
Agent
Hi Nakul! 🧡 I'd be happy to help you with an HIV test in Bangalore. Let me connect you with our booking team — they'll confirm pricing, availability, and can get you scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
12:10 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 9538383803
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:10 pm
Agent
Good evening!
12:10 pm
Customer
Hi
12:10 pm
Customer
Need help to book the tesr
12:11 pm
Customer
Test
12:11 pm
Agent
Sure, I will help you with the same.
12:11 pm
Agent
Thank you for sharing the details with me. Please give me a moment while I check the test information for you.
12:11 pm
Customer
HIV
HCV
HBSAG
VDRL
12:12 pm
Customer
These are the tests required for 2 person
12:13 pm
Agent
Sure, I will help you with the same.
12:14 pm
Agent
Please stay connected while I look into your query.
12:14 pm
Customer
Ok
12:15 pm
Agent
Could you please confirm the address?
Villa no 10 , shakti spring , chikkathogur
13, basapura village road, vivekananda nagar, basapura, bengaluru, karnataka 560100, india
12:19 pm
Customer
Corrcet
12:19 pm
Customer
Correct
12:21 pm
Agent
Thank you for confirming.
12:21 pm
Customer
Slots ?
12:22 pm
Agent
Please allow me a moment.
12:22 pm
Agent
HIV 1&2 (ECLIA) - ₹1250 - 12 hours
Hepatitis C Virus antibodies (Anti HCV) - Total - ₹900 - 12 hours
HBsAg (ECLIA) - ₹940 - 12 hours
Rapid Syphilis IgG/IgM - ₹350 - 6 hours(VDRL) <b><br></b> <b>Total Amount: ₹ 3440</b>
12:23 pm
Agent
May I proceed with the booking?
12:29 pm
Agent
May I please check if we’re still connected?
12:33 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
12:35 pm
Agent
[Image]
12:37 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
12:37 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:37 pm
AI Extraction
Customer Requests
- HIV 1&2 (ECLIA) discussed
- Hepatitis C Virus antibodies (Anti HCV) discussed
- HBsAg (ECLIA) discussed
- Rapid Syphilis IgG/IgM (VDRL) discussed
Patient
Name: Nakul | Phone: 9538383803
Address
Villa no 10, shakti spring, chikkathogur, 13 basapura village road, vivekananda nagar, basapura, bengaluru, karnataka 560100, india
Summary
Customer Nakul requested HIV, HCV, HBsAg, and VDRL tests for 2 persons in Bangalore. Agent provided pricing and turnaround times but booking could not be completed as customer became unavailable during the confirmation process.
Actual Booking (CRM)
Tests: STD Test Checkup - Essential, STD Test Checkup - Essential
Patient: Nakul
Address: N/A
Slot: 26-03-2026 10:00:00 AM
Findings (2)
critical
wrong test
pending
"STD Test Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: STD Test Checkup - Essential
critical
wrong test
pending
"STD Test Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: STD Test Checkup - Essential