Conversation #670
Conversation
Customer
One request since sample is already there can I get the report bit early
09:27 am
Agent
I apologize as there will be certain time to process the test and generate the report; however, I will inform the lab team to prioritize the process but I will not be able to give assurance.
09:27 am
Customer
Ok sure
09:28 am
Customer
Thank u so much
09:28 am
Agent
You're welcome.
09:28 am
Customer
Since sample is already at lab please request them to prioritise this
09:28 am
Agent
Sure, we will inform the team.
09:29 am
Agent
Is there anything else I can assist you with?
09:29 am
Customer
No just requesting you to prioritise my report please
09:29 am
Agent
Sure, we will inform the team to priotise the process.
09:31 am
Agent
BLR5506529
09:31 am
Agent
BLR5509366
09:32 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:32 am
Customer
Hi, I need help with my order
12:14 pm
Customer
Hi
12:14 pm
Agent
Hi Puja! I'd be happy to help. Could you share your order ID, or let me know what you need help with — tracking, reports, payment, or something else?
12:14 pm
Customer
I want to do a beta hcg test tomorrow
12:14 pm
Agent
Great! Let me connect you with our booking team right away. They'll help you schedule your Beta hCG test for tomorrow.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
12:14 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9600156844
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:14 pm
Agent
Good evening.
12:15 pm
Customer
Can I get some discount please as I am doing it every 48 hours
12:15 pm
Customer
Hi
12:15 pm
Customer
Will u be able to provide me some discount on beta hcg test as I am doing it every 48 hours
12:15 pm
Customer
Last month test was only for 750 and this month it is increase to 1200
12:16 pm
Customer
Will u be able to help
12:16 pm
Agent
Orange Health has recently updated the pricing for a few tests based on periodic revisions and city-wise operational costs. Due to this update, you may notice a difference in the current price compared to earlier. Rest assured, this change allows us to keep offering you the best service and products without compromise.
12:16 pm
Customer
Yes but 1200 for every 48 hours is too much for me so will u be able to help me with some discount
12:17 pm
Agent
Please confirm the address- BLOCK-B, NANDI SUNRISE APARTMENT, Nandi Sunrise Rd, Doddanekundi, Mahadevapura, Bengaluru, Karnataka 560037, India.
12:18 pm
Customer
Yes
12:18 pm
Customer
For tomorrow morning
12:18 pm
Agent
Please confirm the patient detail.
[Image]
12:19 pm
Customer
Yes
12:19 pm
Agent
Apologies, there is no discount for the same.
12:21 pm
Customer
U can see how many test I have taken already from orange lab in last 2 months
12:21 pm
Customer
CNH the same test is available for less than 500
12:22 pm
Agent
Understand your concern but there is no discount for the same.
12:23 pm
Agent
Are we still connected?
12:26 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
12:27 pm
Agent
[Image]
12:27 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
12:29 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:29 pm
AI Extraction
Customer Requests
- Beta hCG confirmed
- Discount on Beta hCG test declined
Patient
Name: Puja | Phone: 9600156844
Address
BLOCK-B, NANDI SUNRISE APARTMENT, Nandi Sunrise Rd, Doddanekundi, Mahadevapura, Bengaluru, Karnataka 560037, India
Summary
Customer Puja requested a Beta hCG test for tomorrow morning and requested a discount due to frequent testing every 48 hours, citing price increase from 750 to 1200. The discount request was declined by the agent, but the test booking was confirmed for the specified address and time slot.
Actual Booking (CRM)
Tests: Beta hCG - Pregnancy marker
Patient: Puja Singh
Address: N/A
Slot: 26-03-2026 06:30:00 AM
Findings (3)
critical
missed test
pending
Customer confirmed "Beta hCG" but it was not booked in the CRM order.
Expected: Beta hCG
critical
wrong test
pending
"Beta hCG - Pregnancy marker" was booked in the CRM order but the customer did not confirm it.
Actual: Beta hCG - Pregnancy marker
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Puja
Actual: Puja Singh