Conversation #677
Conversation
Agent
Hi Araudra! I'm sorry you couldn't reach the team by phone. I'm here to help right now. Could you tell me what you need assistance with — is this about your recent order, a booking, or something else?
12:13 pm
Customer
Would the lab be open Tomorrow?
12:13 pm
Agent
Hi Araudra! Orange Health operates 24/7 for home collection — our eMedics are available from 6 AM to 10 PM daily, and you can book anytime via the app or WhatsApp. If you're asking about visiting a walk-in collection center, we're open 7 AM–9 PM daily. Which city are you in? I can help you find your nearest center or schedule a home collection for tomorrow.
12:13 pm
Customer
I'm in Delhi, in munirka and would like a home collection service today for CBC and Vitamin B and D test
12:20 pm
Agent
Got it, Araudra! You're looking to book CBC and Vitamin B12 + D tests for home collection today in Munirka, Delhi. Let me connect you with our booking team right away — they can confirm availability for today and complete your booking.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
12:20 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9711762824
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:20 pm
Agent
Good evening!
12:20 pm
Customer
Hi pls book home collection for today around 7:15 pm
12:21 pm
Agent
Sure, I will assist you with the same.
12:24 pm
Agent
Could you kindly confirm a specific test name for vitamin B and D?
12:34 pm
Customer
It's for Vitamin D3, & B12
12:36 pm
Customer
Complete vitamins test
12:36 pm
Agent
Apologies, the package we have covers only some vitamin tests, not all. If you would like additional tests, please confirm, and we will provide you with the details.
12:41 pm
Customer
Only CBC with ESR and for vitamin B12 and D3
12:45 pm
Agent
Sure, thank you for confirming.
12:45 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
12:45 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
12:52 pm
Agent
[Image]
12:53 pm
Agent
[Image]
12:53 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
12:53 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
12:53 pm
Customer
397/F, (4th floor) Krishan Kumar, near pal dairy, Munirka, 110067
12:54 pm
Agent
Hi, Pranshu Shrinag here.
12:54 pm
Agent
Good evening!
12:54 pm
Customer
Hi Pranshu
12:55 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
12:55 pm
Customer
Have shared all relevant details, let me know if you need anything else
12:55 pm
Customer
Sure
12:55 pm
Agent
As I have checked using your registered number, an order has already been placed with the following details:
Patient Name: Araudra Singh
Contact Number: 9711762824
Total Amount: ₹1719
Tests Included:
Complete Blood Count (CBC) with ESR
Vitamins Checkup
Collection Schedule:
Date: 26th March 2026
Time Slot: 12:00 PM
Please let me know if you are looking for information regarding this booking or if you would like to place a new order. I’ll be happy to assist you.
01:02 pm
Agent
Is there anything else I can assist you with?
01:04 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:11 pm
Customer
I want to reschedule the timing later in afternoon tomorrow
03:48 pm
Agent
Hi, Riya here.
03:48 pm
Agent
Hi Araudra! I can help you reschedule to a later afternoon slot tomorrow. You can change your time here: https://web.orangehealth.in/public/order-details/?id=DEL5513871&token=9a9e7f95-9bff-462b-b2b2-9c1d986db6ae&utm_source=freshchatbot — just select your preferred afternoon time. Is there anything else I can help with?
03:48 pm
AI Extraction
Customer Requests
- CBC with ESR confirmed
- Vitamin B12 confirmed
- Vitamin D3 confirmed
Patient
Name: Araudra Singh | Phone: 9711762824
Address
397/F, (4th floor) Krishan Kumar, near pal dairy, Munirka, 110067
Summary
Customer requested home collection for CBC with ESR and Vitamin B12 and D3 tests in Munirka, Delhi. Initial booking was placed for 12:00 PM on 26th March 2026, and customer later requested to reschedule to a later afternoon slot.
Actual Booking (CRM)
Tests: Complete Blood Count (CBC) with ESR, Vitamins Checkup
Patient: Araudra Singh
Address: N/A
Slot: 26-03-2026 03:30:00 PM
Findings (5)
critical
missed test
pending
Customer confirmed "CBC with ESR" but it was not booked in the CRM order.
Expected: CBC with ESR
critical
missed test
pending
Customer confirmed "Vitamin B12" but it was not booked in the CRM order.
Expected: Vitamin B12
critical
missed test
pending
Customer confirmed "Vitamin D3" but it was not booked in the CRM order.
Expected: Vitamin D3
critical
wrong test
pending
"Complete Blood Count (CBC) with ESR" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Blood Count (CBC) with ESR
critical
wrong test
pending
"Vitamins Checkup" was booked in the CRM order but the customer did not confirm it.
Actual: Vitamins Checkup