Conversation #681
Conversation
Agent
Summary: new_booking
Order: Unknown | Phone: 9818008778
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:31 pm
Agent
Good evening.
12:31 pm
Agent
Sure, I will help you with the blood test.
12:32 pm
Agent
May I kindly know the test names you want to book?
12:33 pm
Customer
Urine routine
12:34 pm
Agent
Thank you for confirmation.
12:37 pm
Agent
May I know this address is correct?
Directions: 4098, Tower D, Prestige Kensington Gardens, HMT Estate, Jalahalli, Bengaluru - 560013
12:38 pm
Customer
House number is
1134, Tower A
Rest is all correct
12:39 pm
Agent
Thank you for correction.
12:39 pm
Agent
Here are the test details and the report availability time after the sample collection.
<b><br>Urine Complete Analysis<br> Reports Within 6 hours<br>₹250</b>
12:42 pm
Agent
Shall I proceed with booking?
12:43 pm
Customer
Ok
12:43 pm
Customer
Yes please
12:44 pm
Agent
Thank you for confirmation.
12:46 pm
Agent
[Image] May I know for whom you want to book the test?
12:49 pm
Customer
Smriti Parvatam
12:50 pm
Agent
May kindly know, the age & gender for further procees?
12:53 pm
Customer
Age 36 years
Female
12:54 pm
Agent
Thank you for confirmation.
12:54 pm
Agent
Please stay connected while I look into your query.
12:54 pm
Agent
Thank you for staying connected; I appreciate your patience.
12:58 pm
Agent
Could you kindly share the date and time that would be most convenient for you?
12:58 pm
Customer
Tomorrow morning
12:58 pm
Agent
[Image] May I know the comfortable timing?
01:00 pm
Customer
8 am
01:00 pm
Agent
Thank you for confirmation.
01:02 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:05 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
01:05 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
01:05 pm
Agent
[Image] <b>Collection day: </b>Tomorrow, 26th March 2026
<b>Collection slot: </b>08:00 am
01:05 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
01:05 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:07 pm
Customer
Hi
05:52 pm
Agent
Hi, Riya here.
05:52 pm
Agent
Hi Smriti! 🧡 Your collection is scheduled for tomorrow (26th March) at 8 AM. Need to reschedule, cancel, or check on something else?
05:52 pm
Customer
Can we make this urine culture test?
05:52 pm
Agent
I see you'd like to add a urine culture test to your order. Let me connect you with our booking team — they can update your tests and confirm the revised pricing right away.
05:52 pm
Agent
Our team is available from 6 AM to 11 PM IST for further assistance. You can also use the Orange Health app for self-service.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:52 pm
AI Extraction
Customer Requests
- Urine Routine confirmed
- Urine Culture discussed
Patient
Name: Smriti Parvatam | Phone: 9818008778
Address
1134, Tower A, Prestige Kensington Gardens, HMT Estate, Jalahalli, Bengaluru - 560013
Summary
Customer booked Urine Routine test for tomorrow (26th March 2026) at 8 AM for patient Smriti Parvatam (36F). Later requested to add Urine Culture test but was directed to booking team for confirmation.
Actual Booking (CRM)
Tests: Urine Complete Analysis
Patient: Smriti Parvatam
Address: N/A
Slot: 26-03-2026 08:00:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Urine Routine" but it was not booked in the CRM order.
Expected: Urine Routine
critical
wrong test
pending
"Urine Complete Analysis" was booked in the CRM order but the customer did not confirm it.
Actual: Urine Complete Analysis