Conversation #683
Conversation
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
01:00 pm
Agent
[Image]
01:00 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
01:00 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:00 pm
Customer
Yes proceed with the booking for tomorrow around 9am
01:03 pm
Agent
Hi, Suryapratap Acharya here.
01:03 pm
Customer
In the name of Monika.R 30yrs
01:03 pm
Agent
Good evening.
01:03 pm
Agent
Thank you for confirmation.
01:03 pm
Customer
This this
01:03 pm
Customer
This address
01:03 pm
Customer
I need the invoice to be on that name n address
01:04 pm
Customer
Phone number 9019454412
01:04 pm
Agent
Sure, to help you with the booking process, please let us know the following details:
<b>Patient's Name :<br></b><b>Primary Contact (For Communication):<br></b><b>Age :<br>Gender :<br>Preferred Slot: (Date & Time)</b>
01:04 pm
Agent
Are we still connected?
01:06 pm
Customer
Sure, to help you with the booking process, please let us know the following details:
**Patient's Name : Monika R
** **Primary Contact (For Communication): Monika R
** *Age : 30
Gender : Female
Preferred Slot: 26/3/2026 - 9am
01:06 pm
Agent
Thank you for confirmation.
01:07 pm
Customer
Ok
01:07 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
01:08 pm
Customer
Ok
01:08 pm
Agent
Thank you for your patience.
01:11 pm
Agent
[Image] Really sorry, we don't have sharp 9am with us. Would you like to proceed with 9:45am?
01:12 pm
Agent
Are we still connected?
01:15 pm
Customer
Yes works for me
01:16 pm
Agent
Thank you for confirmation.
01:17 pm
Customer
Ok
01:17 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:17 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
01:18 pm
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
01:18 pm
Agent
[Image] <b>Collection day: </b>Tomorrow, 26th March 2026
<b>Collection slot: </b>09:45 am
01:18 pm
Agent
Is there anything else I can assist you with?
01:19 pm
Customer
I’m checking this give me a minute please
01:19 pm
Customer
Payment link sent to that number?
01:20 pm
Agent
Fresh chat issue.
01:23 pm
Agent
Ignore the above message.
01:23 pm
Agent
As I check the payment is already done.
01:24 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
01:24 pm
Customer
Incase we need to reschedule, csn I do it from the app or should contact you by tonight?
01:25 pm
Agent
Please drop a Hi on the same chat our team will help you with reschedule the slots.
01:27 pm
Customer
Perfect, thank you so much for assisting
01:27 pm
Agent
You welcome. Thank you for reaching out to Orange Health Labs! Have a great day!
01:27 pm
AI Extraction
Customer Requests
- Urine test (midstream sample) confirmed
Patient
Name: Monika R | Phone: 9019454412
Address
Not explicitly stated in full
Summary
Customer Monika R (30yrs) booked a urine test collection for 26th March 2026 at 9:45am. Payment was completed and invoice shared via WhatsApp.
Actual Booking (CRM)
Tests: Women Health Checkup - Comprehensive
Patient: Monika R
Address: N/A
Slot: 26-03-2026 09:45:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Urine test (midstream sample)" but it was not booked in the CRM order.
Expected: Urine test (midstream sample)
critical
wrong test
pending
"Women Health Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.
Actual: Women Health Checkup - Comprehensive