Conversation #690
Conversation
Customer
Hi, I need some support. Can you help me?
12:47 pm
Agent
Hi Harsh! I'm Riya from Orange Health 🧡 Of course, I'm here to help. What do you need assistance with today?
12:47 pm
Customer
I wanted to book a ferritin test. My blood sample was already collected for different tests today, can that be reused or will a new blood sample have to be collected?
12:47 pm
Agent
Great question, Harsh! For a Ferritin test, we'd typically need a fresh blood sample collected specifically for that test to ensure accuracy. Samples collected for other tests can't be reused across different orders due to lab protocols. Let me connect you with our booking team — they can guide you on the best way forward, check if we can combine it with your existing samples, and get you scheduled. One moment!
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
12:47 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 8130480781
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:47 pm
Agent
Good evening!
12:49 pm
Customer
Hello, I wanted to book a ferritin test. My blood sample was already collected for different tests today, can that be reused or will a new blood sample have to be collected?
12:50 pm
Agent
Sure, I will help you with the same.
12:52 pm
Customer
Thanks, what's the process?
12:57 pm
Agent
Could you please confirm the address?
House no: a1, second floor, sri venkatadri paradise, 9th main, abbaiah reddy layout kaggadasapura sri venkatadri paradise bangalore, karnataka, 560093, phone: 8130480781, floor no: , block/tower: , landmark: , directions:
Sri venkatadri paradise, 9th main road, abbaiah reddy layout, kaggadasapura, bengaluru, karnataka, india
12:57 pm
Customer
Yes, that's correct
12:57 pm
Agent
Thank you for confirming.
12:59 pm
Agent
May I please check if we’re still connected?
01:07 pm
Customer
Yes I'm still here
01:07 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
01:13 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:13 pm
Agent
[Image]
01:13 pm
AI Extraction
Customer Requests
- Ferritin test confirmed
Patient
Name: Harsh | Phone: 8130480781
Address
House no: a1, second floor, sri venkatadri paradise, 9th main, abbaiah reddy layout kaggadasapura, bangalore, karnataka, 560093
Summary
Customer Harsh requested to book a Ferritin test and inquired if previously collected blood sample could be reused. Address was confirmed at the end of the conversation.
Actual Booking (CRM)
Tests: Ferritin
Patient: Harsh Sharma
Address: N/A
Slot: 26-03-2026 10:30:00 AM
Findings (3)
critical
missed test
pending
Customer confirmed "Ferritin test" but it was not booked in the CRM order.
Expected: Ferritin test
critical
wrong test
pending
"Ferritin" was booked in the CRM order but the customer did not confirm it.
Actual: Ferritin
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Harsh
Actual: Harsh Sharma