Conversation #692
Conversation
Agent
Summary: new_booking
Order: Unknown | Phone: 6303443251
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:47 pm
Customer
Wanted to know, when I’ll receive results
12:47 pm
Agent
Good evening!
12:47 pm
Agent
Sure, I will help you with the test booking.
12:47 pm
Customer
When i will receive results
12:47 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
12:47 pm
Agent
May I know if we're still connected to assist you better?
12:50 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
12:52 pm
Customer
Pls call now
12:52 pm
Customer
500016
12:53 pm
Agent
Thank you for sharing the details with me!
12:53 pm
Agent
[Image]
12:53 pm
Agent
Prothrombin Time (PT/INR)
Reports Within 6 hours
₹450
12:54 pm
Customer
Hotel o gate
01:00 pm
Customer
1-11-5&6, Near Begumpet Railway Station, Beside To Sai Baba Temple And Masjid, Under Begumpet Flyover, Railway station 1, Begumpet, Hyderabad, Below Flyover, Railway station 1, Begumpet, Hyderabad, Hyderabad, India, 500016
Directions
01:00 pm
Agent
Thank you for sharing the details with me!
01:00 pm
Customer
Janga Shobha rani
46
Female
01:06 pm
Agent
Thank you for sharing the details with me!
01:07 pm
Customer
[Image]
01:08 pm
Agent
Thank you for sharing the details with me!
01:09 pm
Agent
[Image] Collection day
Today, 25th March 2026
Collection slot
07:45 pm
01:10 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:10 pm
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
01:10 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
01:10 pm
Agent
Is there anything else I can assist you with?
01:10 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
01:11 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:11 pm
Customer
Hi
11:51 pm
Agent
Hi, Riya here.
11:51 pm
Agent
Hi Vamshi! I'm Riya from Orange Health 🧡 How can I help you today?
11:52 pm
Customer
I’m waiting for the results
11:52 pm
Agent
Hi Vamshi! I see you have an order for Janga Shobha rani (HYD5514687) from yesterday. The collection is still scheduled — once your eMedic completes the sample collection, processing begins, and you'll get the results shortly after. You can track the status live on the Orange Health app: https://orangehealth.onelink.me/iAoC/sfv8g736. Is this the order you're asking about, or something else?
11:52 pm
Customer
Hey, sample already done yesterday 7:45pm
11:53 pm
Agent
Got it — thanks for confirming! Your sample was collected yesterday at 7:45 PM, so it's being processed now. I don't have the exact timeline right now since it's early morning (5:23 AM), but our team will be back at 6 AM IST if you need an update. You can also check the status anytime on the Orange Health app: https://orangehealth.onelink.me/iAoC/sfv8g736 — it updates 24/7. You'll get a notification on WhatsApp as soon as your results are ready!
11:53 pm
Customer
We had surgery today
11:53 pm
Agent
Let me connect you with a team member who can help.
11:53 pm
Agent
Our team is available from 6 AM to 11 PM IST for further assistance. You can also use the Orange Health app for self-service.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
11:53 pm
Customer
I was told, reports will be ready by 1am
11:53 pm
Agent
Let me connect you with a team member who can help.
11:54 pm
Agent
Our team is available from 6 AM to 11 PM IST for further assistance. You can also use the Orange Health app for self-service.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
11:54 pm
AI Extraction
Customer Requests
- Prothrombin Time (PT/INR) confirmed
Patient
Name: Janga Shobha rani | Phone: 6303443251
Address
1-11-5&6, Near Begumpet Railway Station, Beside To Sai Baba Temple And Masjid, Under Begumpet Flyover, Railway station 1, Begumpet, Hyderabad, Below Flyover, Railway station 1, Begumpet, Hyderabad, Hyderabad, India, 500016
Summary
Customer booked Prothrombin Time test for patient Janga Shobha rani with collection scheduled for 25th March 2026 at 07:45 PM. Customer later followed up on result status and mentioned surgery was performed, requesting early report delivery by 1 AM.
Actual Booking (CRM)
Tests: Prothrombin Time (PT/INR)
Patient: Janga Shobha rani
Address: N/A
Slot: 25-03-2026 07:45:00 PM
Findings (0)
No findings for this conversation.