Conversation #694
Conversation
Customer
Hi, Can you please help me placing an order.
12:57 pm
Agent
Hi Surendra! 🧡 I'd be happy to help you book a test. Let me connect you with our booking team right away — they'll walk you through all available tests, packages, and pricing.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
12:57 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9969109473
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:57 pm
Agent
Good evening.
12:57 pm
Agent
Sure, I will definitely help you with your query.
01:00 pm
Agent
Please help me with the test details or prescription for better assistance.
01:01 pm
Agent
Are we still connected?
01:04 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
01:14 pm
Agent
[Image]
01:14 pm
Agent
Order booked
01:15 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:15 pm
AI Extraction
Patient
Name: Surendra | Phone: 9969109473
Summary
Customer Surendra initiated a booking request but did not specify which tests were needed. The conversation was incomplete as the customer became unavailable on WhatsApp, and the agent attempted to follow up via call.
Actual Booking (CRM)
Tests: Dermashine Allergy Panel 3
Patient: Surendra Chunletia
Address: N/A
Slot: 26-03-2026 06:45:00 AM
Findings (2)
critical
wrong test
pending
"Dermashine Allergy Panel 3" was booked in the CRM order but the customer did not confirm it.
Actual: Dermashine Allergy Panel 3
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Surendra
Actual: Surendra Chunletia