Conversation #698

Date: 2026-03-25 Associate: Gaurav Singh TTB pending review

Conversation

Agent
Summary: test_pricing Order: Unknown | Phone: 9739177602 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
12:54 pm
Agent
Good evening!
12:54 pm
Customer
Good evening
12:54 pm
Agent
Sure! I will help you with the tests.
12:54 pm
Customer
When I will get the results
12:55 pm
Agent
Sure! May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
12:55 pm
Customer
Prestige Royale gardens , avalahalli, 560064
12:55 pm
Agent
Thank you for sharing the details.
12:59 pm
Agent
I will let you know about the test details. Please give me a few minutes.
12:59 pm
Customer
Ok
01:00 pm
Agent
Thank you for your patience.
01:05 pm
Agent
<b>STD Test Package - Essential (SEROLOGY TEST)<br>Tests included</b> • HBsAg (ECLIA) • Rapid Syphilis IgG/IgM • Hepatitis C Virus antibodies (Anti HCV) - Total • HIV 1&amp;2 (ECLIA) Reports Within 12 hours ₹ 1499 + Complete Blood Count (CBC) - ₹480 - 6 hours Creatinine - ₹200 - 6 hours Prothrombin Time (PT/INR) - ₹550 - 9 hours Activated Partial Thromboplastin Time (aPTT) - ₹550 - 9 hours <b>Total - 3279/-</b>
01:06 pm
Agent
Would you like me to process your booking?
01:09 pm
Agent
Are we still connected?
01:13 pm
Customer
Yes
01:14 pm
Customer
This is for 8year old kid
01:15 pm
Customer
Do you have home collection?
01:15 pm
Agent
Yes! Home sample collection is available.
01:17 pm
Agent
Sure, I will assist you in placing your order. Please let us know the following details: <b>Patient's Name :<br>Contact for Communication:&nbsp;<br>Age : <br>Gender : <br>Address : <i>(Complete address with pincode)</i></b>
01:17 pm
Customer
Aditri Aravind
01:19 pm
Customer
9739177602
01:20 pm
Customer
Age: 8
01:20 pm
Customer
Gender: Female
01:20 pm
Customer
Address: Prestige Royale Gardens, flat no. 5156, 15th floor, tower-5, avalahalli, dodaballapur main road, Bangalore-560064
01:21 pm
Agent
Thank you for sharing the details.
01:22 pm
Agent
May I know the preferred date &amp; time for booking your slot for sample collection?
01:22 pm
Customer
Is it available today?
01:23 pm
Agent
Sure! Kindly stay connected while I check for the available slots.&nbsp;
01:24 pm
Customer
Ok
01:27 pm
Agent
Thank you for staying connected; I appreciate your patience.
01:33 pm
Agent
I apologize; today's slots are not available. These are the earliest slots available for tomorrow. [Image]
01:34 pm
Agent
May I know the slot you require?
01:36 pm
Agent
Are we still connected?
01:39 pm
Customer
7:45am
01:39 pm
Agent
Thank you for confirming the slot.
01:39 pm
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 07:45 am
01:41 pm
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:41 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
01:41 pm
Agent
[Image]
01:41 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
01:41 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:43 pm

AI Extraction

Customer Requests

  • STD Test Package - Essential (SEROLOGY TEST) confirmed
  • Complete Blood Count (CBC) confirmed
  • Creatinine confirmed
  • Prothrombin Time (PT/INR) confirmed
  • Activated Partial Thromboplastin Time (aPTT) confirmed

Patient

Name: Aditri Aravind | Phone: 9739177602

Address

Prestige Royale Gardens, flat no. 5156, 15th floor, tower-5, avalahalli, dodaballapur main road, Bangalore-560064

Summary

Customer inquired about test results and pricing for an 8-year-old female child. After discussing available tests and confirming home collection availability, the customer booked a comprehensive test package for 7:45 am on March 26th, 2026.

Actual Booking (CRM)

Tests: Complete Blood Count (CBC), Creatinine, Prothrombin Time (PT/INR), Activated Partial Thromboplastin Time (aPTT), STD Test Checkup - Essential

Patient: Aditri Aravind

Address: N/A

Slot: 26-03-2026 07:45:00 AM

Findings (2)

critical missed test pending

Customer confirmed "STD Test Package - Essential (SEROLOGY TEST)" but it was not booked in the CRM order.

Expected: STD Test Package - Essential (SEROLOGY TEST)
critical wrong test pending

"STD Test Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: STD Test Checkup - Essential

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