Conversation #701

Date: 2026-03-25 Associate: Parvdeep TTB pending review

Conversation

Customer

Will there be premeal and post meal test??

01:28 pm

Agent

🤖 Bijal Vora | 9223444316 | ✅ Verified 💬 Customer asking about pre-meal and post-meal blood sugar tests — customer has completed orders with fasting/post-meal slots but current booking only has TSH/Vitamins. 📌 General Escalation — Review context, apply judgment 📋 Customer Phone: 9223444316

01:28 pm

Agent

Bijal Vora, I want to make sure you get the best help with this. I'm getting someone from the team who can look into your request in detail. They'll have all the context from our conversation. They'll be with you shortly!

01:28 pm

Agent

Hi, Rakesh Ranjan here.

01:28 pm

Customer

Hi rakesh

01:28 pm

Agent

Good evening.

01:28 pm

Customer

In senior citizen full body check up will there be premeal fasting and post fasting??

01:29 pm

Customer

Test

01:29 pm

Agent

Kindly hold while I look into this query for you.

01:31 pm

Agent

The Blood Sugar test is included in the package. If the sample is provided while fasting, the results will reflect FBS (Fasting Blood Sugar) values; otherwise, the results will show RBS (Random Blood Sugar) values. However, please note that in both cases, the test name will appear as Random Blood Sugar on the report.

01:33 pm

Agent

Is there anything else I can assist you with?

01:35 pm

Agent

Thank you for reaching out to Orange Health Labs! Have a great day!

01:39 pm

Customer

Hi, I need help with my order

01:01 pm

Agent

Hi Parth! 🧡 I'd be happy to help. Could you tell me what you need assistance with — is it about a report, payment, tracking, rescheduling, or something else?

01:01 pm

Customer

Something else

01:01 pm

Agent

Got it! I'm here to help. Could you tell me more about what you need? For example, are you looking to book a new test, check on a previous order, or something else?

01:01 pm

Customer

I need to book test and book appointment

01:01 pm

Agent

Let me connect you with our booking team right away — they'll help you choose the right tests and schedule your appointment. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736

01:01 pm

Agent

Summary: new_booking Order: Unknown | Phone: 9223444316 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown

01:01 pm

Agent

Good evening!

01:02 pm

Agent

May I kindly confirm your required tests?

01:02 pm

Agent

Are we still connected?

01:05 pm

Customer

YES

01:07 pm

Customer

PLEASE ASK SOMEONE TO CALL

01:07 pm

Agent

Certainly, I will be connecting with you over a call shortly.

01:07 pm

Agent

LSQ IS OMT Transfer

01:13 pm

Agent

We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.

01:13 pm

Agent

Hi, Parvdeep here.

01:13 pm

Agent

75 age Senior

01:13 pm

Agent

FBS PPBS urine sugar fasting n pp amylase sr. amylase urine lipase blood n urine

01:16 pm

Agent

MUM5514758 booked on call

01:23 pm

Agent

I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!

01:23 pm

Agent

Thank you for reaching out to Orange Health Labs! Have a great day!

01:23 pm

AI Extraction

Customer Requests

Premeal and post-meal blood sugar test (FBS/PPBS) confirmed
Urine sugar confirmed
Fasting and post-meal amylase confirmed
Serum amylase confirmed
Urine lipase confirmed
Blood and urine tests confirmed
Senior citizen full body check up discussed

Patient

Name: Parvdeep | Phone: 9223444316

Summary

75-year-old customer requested premeal and post-meal blood sugar tests along with urine sugar, amylase, and lipase tests for senior citizen health checkup. Tests were confirmed and booked (MUM5514758) after phone consultation with Parvdeep.

Actual Booking (CRM)

Tests: Fasting Blood Sugar (FBS), Post Prandial Blood Sugar (PPBS), Urine Sugar - Fasting, Urine Sugar - Post Prandial, Amylase, Amylase, Urine, Lipase

Patient: Kirit bhuta

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (14)

critical missed test pending

Customer confirmed "Premeal and post-meal blood sugar test (FBS/PPBS)" but it was not booked in the CRM order.

Expected: Premeal and post-meal blood sugar test (FBS/PPBS)

critical missed test pending

Customer confirmed "Urine sugar" but it was not booked in the CRM order.

Expected: Urine sugar

critical missed test pending

Customer confirmed "Fasting and post-meal amylase" but it was not booked in the CRM order.

Expected: Fasting and post-meal amylase

critical missed test pending

Customer confirmed "Serum amylase" but it was not booked in the CRM order.

Expected: Serum amylase

critical missed test pending

Customer confirmed "Urine lipase" but it was not booked in the CRM order.

Expected: Urine lipase

critical missed test pending

Customer confirmed "Blood and urine tests" but it was not booked in the CRM order.

Expected: Blood and urine tests

critical wrong test pending

"Fasting Blood Sugar (FBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Fasting Blood Sugar (FBS)

critical wrong test pending

"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.

Actual: Post Prandial Blood Sugar (PPBS)

critical wrong test pending

"Urine Sugar - Fasting" was booked in the CRM order but the customer did not confirm it.

Actual: Urine Sugar - Fasting

critical wrong test pending

"Urine Sugar - Post Prandial" was booked in the CRM order but the customer did not confirm it.

Actual: Urine Sugar - Post Prandial

critical wrong test pending

"Amylase" was booked in the CRM order but the customer did not confirm it.

Actual: Amylase

critical wrong test pending

"Amylase, Urine" was booked in the CRM order but the customer did not confirm it.

Actual: Amylase, Urine

critical wrong test pending

"Lipase" was booked in the CRM order but the customer did not confirm it.

Actual: Lipase

major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Parvdeep Actual: Kirit bhuta

Conversation #701

Conversation

AI Extraction

Customer Requests

Patient

Summary

Actual Booking (CRM)

Findings (14)

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