Conversation #702
Conversation
Customer
Hi
06:19 am
Customer
I would like to book weightloss screening test
06:19 am
Agent
Please let me know your concern, and I'll be happy to assist you
06:20 am
Customer
We can recommend the below package,
Weight Loss Screening
Tests included
• Liver Function Test (LFT)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Ferritin
• Vitamin B12
• Complete Haemogram/ Complete blood picture (CBP)
• Thyroid Function Test (TFT)
• Cortisol (Random)
• Testosterone - Total
• Glycosylated Haemoglobin (HbA1c)
• Vitamin D, 25-Hydroxy
• Iron Profile
• Blood Sugar
• Lipid Profile
Reports Within 12 hours
₹ 1999
06:20 am
Agent
To proceed with booking the order, please provide the following information:
Full Name:
Age:
Gender:
Package/Test:
Complete address (including door number) and pin code:
06:20 am
Customer
I want this test
06:20 am
Customer
Vani prashant odugoudar
46yrs
Female
Weightloss screening test.
#C709, C block, pariwar Pragathi, Balaji garden layout, Gottigere, Bangalore -560083.
06:23 am
Customer
Pls let me as discussed the price is 1999
06:23 am
Agent
I'm generating your order now. You'll receive the invoice and payment link shortly on WhatsApp.
06:23 am
Customer
Sure
06:23 am
Customer
May I know what is the time slot given
06:24 am
Customer
I want tomorrow morning
06:24 am
Agent
[Image]
06:24 am
Agent
Please confirm the slot.
06:24 am
Customer
7.00am
06:25 am
Agent
BLR2368586 Vani prashant odugoudar
Weight Loss Screening
Collection day
Tomorrow, 3rd August 2025
Collection slot
07:00 am
06:25 am
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
06:26 am
Agent
Is there anything else I can assist you with?
06:26 am
Customer
No 👍
06:26 am
Customer
Thank you😊
06:26 am
Agent
You're welcome.
06:26 am
Agent
Thank you for reaching out to Orange Health Labs!
06:27 am
Agent
Need more help? You can continue the conversation with an agent here.
06:27 am
Customer
Hi, I need help with my order.
01:07 pm
Agent
Hi Vani! 🧡 I can see you have an order placed today (25 March at 6:36 PM) for Dengue NS1 Antigen and Kidney Function Test. What do you need help with — tracking your eMedic, payment, fasting instructions, or something else?
01:07 pm
Customer
Payment
01:08 pm
Agent
Hi Vani! I can see your order BLR5514703 for ₹800 (Dengue NS1 Antigen Rapid test). What do you need help with — is this about completing payment, or checking payment status?
01:08 pm
Customer
No i have selected the test which i want
01:08 pm
Agent
Perfect! Let me connect you with our booking team to finalize your booking and payment. They'll take it from here.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:08 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7022000311
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:08 pm
Agent
Good evening!
01:08 pm
Customer
Good evening
01:09 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
01:11 pm
Agent
As I have checked using your registered number, an order has already been placed with the following details:
PATIENT NAME
Vani Prashant
PATIENT CONTACT
7022000311
TOTAL AMOUNT
₹1499.00
TESTS
Thyroid Function Test - TFT (Abbot)
Vitamins Checkup
Collection Schedule:
Tomorrow, 26th March 2026
Collection slot
07:00 am
Please let me know if you are looking for information regarding this booking or if you would like to place a new order. I’ll be happy to assist you.
01:18 pm
Agent
Is there anything else I can assist you with?
01:20 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:22 pm
Customer
It was good
08:31 am
AI Extraction
Customer Requests
- Weight Loss Screening confirmed
Patient
Name: Vani Prashant Odugoudar | Phone: 7022000311
Address
#C709, C block, Pariwar Pragathi, Balaji Garden Layout, Gottigere, Bangalore - 560083
Summary
Customer requested Weight Loss Screening test and confirmed booking for 7:00 AM slot the next morning. Order was placed with invoice and payment link sent.
Actual Booking (CRM)
Tests: Thyroid Function Test - TFT (Abbot), Vitamins Checkup
Patient: Vani Prashant
Address: N/A
Slot: 26-03-2026 08:30:00 AM
Findings (4)
critical
missed test
pending
Customer confirmed "Weight Loss Screening" but it was not booked in the CRM order.
Expected: Weight Loss Screening
critical
wrong test
pending
"Thyroid Function Test - TFT (Abbot)" was booked in the CRM order but the customer did not confirm it.
Actual: Thyroid Function Test - TFT (Abbot)
critical
wrong test
pending
"Vitamins Checkup" was booked in the CRM order but the customer did not confirm it.
Actual: Vitamins Checkup
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Vani Prashant Odugoudar
Actual: Vani Prashant