Conversation #703
Conversation
Customer
Test are for Kalpana Dave
01:04 pm
Agent
Thank you for your confirmation. Kindly allow me a moment to share the test details along with the pricing information.
01:11 pm
Customer
Ok
01:11 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Complete Blood Count (CBC) - ₹350 - 6 hours
Urine Complete Analysis - ₹180 - 6 hours
Fasting Blood Sugar (FBS) - ₹120 - 6 hours
Post Prandial Blood Sugar (PPBS) - ₹120 - 6 hours
Creatinine - ₹250 - 6 hours
Lipid Profile - ₹700 - 6 hours
HBsAg (ECLIA) - ₹650 - 12 hours
HIV 1&2 (ECLIA) - ₹900 - 12 hours
Hepatitis C Virus antibodies (Anti HCV) - Total - ₹900 - 12 hours
<b>Total: ₹ 4170 only.</b>
I regret to inform you ECG test is not available.
01:16 pm
Agent
For sugar testing,<b> two samples </b>will be collected:
- <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i>
<b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b>
Please ensure you follow the fasting and timing instructions for accurate results.
01:20 pm
Agent
Would you like to book the test?
01:22 pm
Customer
Yes please
01:23 pm
Agent
Thank you for your confirmation.
01:25 pm
Agent
Please confirm the details.
Kalpana H Dave
74 Y · Female
01:26 pm
Customer
Yes
01:29 pm
Agent
Thank you for your confirmation.
01:31 pm
Agent
Total Amount: ₹4170
After discount: ₹3544
₹626 coupon discount applied
01:31 pm
Agent
Could you please let me know the date, along with the time slot that would be most convenient for you — morning, afternoon, or evening to provide the sample?
01:32 pm
Customer
For tomorrow
01:32 pm
Customer
Around 8:00am
01:33 pm
Customer
26/3/36 8:00am
01:33 pm
Agent
Thank you for sharing your preference. Kindly allow me a moment to check the slot availability.
01:33 pm
Customer
Ok
01:34 pm
Agent
I regret to inform you that your preferred slot is not available. I will share other available slots with you.
01:35 pm
Agent
These are the available slots. May I know your slot preference, please?
[Image]
[Image]
01:35 pm
Customer
6:45 is fine
01:37 pm
Agent
Thank you for your confirmation.
01:37 pm
Agent
For the PPBS test, may I book the below slot, or may I share other available slots?
Collection day
Tomorrow, 26th March 2026
Collection slot
09:30 am
01:38 pm
Customer
Ok
01:40 pm
Agent
Thank you for your confirmation. I will proceed with booking the slot.
01:40 pm
Agent
Your order has been booked successfully.
Primary Collection
Day: Tomorrow, 26th March 2026
Time: 06:45 am
Recollection 2
Day: Tomorrow, 26th March 2026
Time: 09:30 am
01:41 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
01:41 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
01:41 pm
Agent
The E-Medic will give you a call on this number: 9820518520.
01:41 pm
Agent
[Image]
01:41 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:42 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
01:44 pm
Customer
No thank you
01:47 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:49 pm
Customer
Yes, had meal on time
03:39 am
Agent
Hi, Riya here.
03:39 am
Agent
Perfect! Your post-meal collection is scheduled for 09:30 AM in just a few minutes. Your eMedic Vijay is on the way — track here: https://via.sh/?id=7NVQucET. Your first set of reports will be ready by 1:03 PM today. Is there anything else I can help with?
03:39 am
Customer
Thank you
03:43 am
Agent
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:43 am
AI Extraction
Customer Requests
- Complete Blood Count (CBC) confirmed
- Urine Complete Analysis confirmed
- Fasting Blood Sugar (FBS) confirmed
- Post Prandial Blood Sugar (PPBS) confirmed
- Creatinine confirmed
- Lipid Profile confirmed
- HBsAg (ECLIA) confirmed
- HIV 1&2 (ECLIA) confirmed
- Hepatitis C Virus antibodies (Anti HCV) confirmed
- ECG declined
Patient
Name: Kalpana H Dave | Phone: 9820518520
Summary
Customer requested tests for Kalpana Dave (74-year-old female). Customer confirmed 9 tests totaling ₹4170 (₹3544 after discount) and booked two collection slots for tomorrow: 06:45 AM (primary) and 09:30 AM (post-meal sample for PPBS).
Actual Booking (CRM)
Tests: Hepatitis C Virus antibodies (Anti HCV) - Total, HIV 1&2 (ECLIA), HBsAg (ECLIA), Lipid Profile, Creatinine, Post Prandial Blood Sugar (PPBS), Fasting Blood Sugar (FBS), Urine Complete Analysis, Complete Blood Count (CBC)
Patient: Kalpana H Dave
Address: N/A
Slot: 26-03-2026 06:45:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Hepatitis C Virus antibodies (Anti HCV)" but it was not booked in the CRM order.
Expected: Hepatitis C Virus antibodies (Anti HCV)
critical
wrong test
pending
"Hepatitis C Virus antibodies (Anti HCV) - Total" was booked in the CRM order but the customer did not confirm it.
Actual: Hepatitis C Virus antibodies (Anti HCV) - Total