Conversation #708

Date: 2026-03-25 Associate: Harsh Jain TTB pending review

Conversation

Agent
Hi, Riya here.
03:41 pm
Agent
Hi Pushpa! I'm Riya from Orange Health 🧡 How can I help you today?
03:41 pm
Customer
Help book slot
03:41 pm
Agent
Great! Let me connect you with our booking team right away. They'll help you find the perfect slot and answer any questions about tests or pricing. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:41 pm
Agent
Summary: new_booking Order: Unknown | Phone: 9920882205 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:41 pm
Agent
Hi, Harsh Jain here.
03:41 pm
Customer
Womens comprehwnsive plan
03:42 pm
Agent
Good evening!
03:42 pm
Agent
Sure, I can definitely help you with that!
03:42 pm
Customer
Thank u
03:42 pm
Agent
Women Health Checkup - Comprehensive Tests included • Thyroid Function Test (TFT) • Prolactin • Urine Complete Analysis • Vitamin B12 • Cancer Antigen 125 (CA 125) • Testosterone - Total • Estradiol (E2) • Ferritin • Glycosylated Haemoglobin (HbA1c) • CA 15.3, Breast Cancer Marker • Vitamin D, Total • Total Iron • LH:FSH ratio • Lipid Profile • Liver Function Test (LFT) • Magnesium (Mg) • Kidney Function Test with Electrolytes (KFT / RFT) • Progesterone • Complete Blood Count (CBC) with ESR • Blood Sugar Reports Within 12 hours ₹ 3799
03:43 pm
Agent
Pushpa Poojari 9920882205 Age 44yrs Female 4-2003, Regency Heights, Next to brahmand ph 1, azad nagar, kolshet rd, thane west 400607 Friday 7.30 am
03:43 pm
Agent
Are these details correct?
03:43 pm
Customer
Is fasting required
03:43 pm
Customer
Yes
03:43 pm
Agent
Fasting is not necessary for this body checkup; however, if your doctor advises it, please follow their instructions accordingly.
03:44 pm
Customer
Ok
03:44 pm
Agent
Total Amount:<b> ₹3699</b> <b>₹100 coupon discount applied</b>
03:44 pm
Customer
Ok
03:44 pm
Agent
[Image] I apologize but 7:30 am slot is not available
03:45 pm
Agent
These are the available slot timings for <b>Friday</b>. Please confirm which one you would like me to book for you.
03:45 pm
Customer
Saturday morning
03:45 pm
Agent
[Image]
03:46 pm
Agent
These are the available slot timings for <b>Saturday</b>.
03:46 pm
Customer
2 mins
03:46 pm
Customer
If i call at 6.45 friday how much time it takes
03:46 pm
Customer
Pleaae book for friday 6.45 am
03:47 pm
Agent
Collection day Friday, 27th March 2026 Collection slot 06:45 am
03:48 pm
Agent
Kindly note that the sample collection will be completed within a maximum of 60 minutes.
03:48 pm
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:48 pm
Agent
Once our eMedic reaches your location, they'll give you a call. Please answer to avoid any delay or cancellation.
03:48 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b> Let me know if you need any further help with the process.
03:48 pm
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
03:48 pm
Agent
[Image]
03:49 pm
Agent
Please check the details, and if there are any errors, kindly let me know.
03:49 pm
Customer
Looks good
03:49 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:49 pm
Customer
Payment on the day of collection right
03:50 pm
Agent
We kindly accept payments through UPI, debit/credit cards, and other online methods. For your convenience, a secure payment link will be shared, or<b> you may also choose to pay after the sample collection.</b>
03:50 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
03:53 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:53 pm

AI Extraction

Customer Requests

  • Women's Comprehensive Health Checkup confirmed

Patient

Name: Pushpa Poojari | Phone: 9920882205

Address

4-2003, Regency Heights, Next to brahmand ph 1, azad nagar, kolshet rd, thane west 400607

Summary

Customer Pushpa Poojari booked the Women's Comprehensive Health Checkup for Friday, 27th March 2026 at 6:45 am. Payment can be made via UPI, card, or after sample collection.

Actual Booking (CRM)

Tests: Women Health Checkup - Comprehensive

Patient: Pushpa Poojari

Address: N/A

Slot: 27-03-2026 06:45:00 AM

Findings (2)

critical missed test pending

Customer confirmed "Women's Comprehensive Health Checkup" but it was not booked in the CRM order.

Expected: Women's Comprehensive Health Checkup
critical wrong test pending

"Women Health Checkup - Comprehensive" was booked in the CRM order but the customer did not confirm it.

Actual: Women Health Checkup - Comprehensive

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