Conversation #709
Conversation
Customer
Hi, I need some support. Can you help me?
01:32 pm
Agent
Hi, Riya here.
01:32 pm
Agent
Hi Chetan! I'm Riya from Orange Health 🧡 Of course, I'm here to help. What do you need assistance with today?
01:32 pm
Customer
I want to get my lipid profile done
01:32 pm
Agent
Great! Our Lipid Profile test measures cholesterol, triglycerides, and other heart health markers — ₹550 with home collection. Let me connect you with our booking team to schedule your appointment right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:32 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7318805925
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:32 pm
Agent
Hi, Shalabh Sharma here.
01:32 pm
Agent
Good evening.
01:32 pm
Customer
Good evening
01:33 pm
Customer
Can you help me with this
01:33 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
01:34 pm
Agent
Are we still connected?
01:38 pm
Customer
Yehalanka, banglore 560063
Dwarka nagar 5th main road house no 10
01:38 pm
Agent
Lipid Profile
Reports Within 6 hours
₹550
01:39 pm
Customer
At what time test will be taken
01:40 pm
Customer
Means empty stomach or whenever
01:40 pm
Customer
Actually I'm a working professional so I wanted to know about timings
01:41 pm
Agent
Fasting is not mandatory for this. You can give the sample in a non-fasting state as well. However, if your doctor has specifically advised fasting, you can follow that instruction.
01:44 pm
Agent
Are we still connected?
01:46 pm
Customer
Okay
01:46 pm
Customer
On this Sunday
01:47 pm
Customer
The test person will come to my place?
01:48 pm
Agent
Yes, we are serviceable in your location.
01:50 pm
Agent
Would you like to proceed with the booking?
01:51 pm
Customer
Yess
01:51 pm
Customer
Should I do with aap?
01:52 pm
Agent
Sure, you can, but if you book with the application, you need to pay within a given time frame. Whereas if you<b> book it through us</b>, you get the flexibility to pay even <b>after the sample is collected</b>. So it becomes much more convenient for you.
01:52 pm
Agent
Is there anything else I can assist you with?
01:55 pm
Customer
Thank you
01:56 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:56 pm
AI Extraction
Customer Requests
- Lipid Profile confirmed
Patient
Name: Chetan | Phone: 7318805925
Address
Yehalanka, Dwarka Nagar 5th Main Road House No 10, Bangalore 560063
Summary
Customer Chetan requested a Lipid Profile test for home collection. He confirmed the booking for Sunday and agreed to proceed with the test at his Bangalore address.
Actual Booking (CRM)
Tests:
Patient: N/A
Address: N/A
Slot: N/A
Findings (1)
critical
missed test
pending
Customer confirmed "Lipid Profile" but it was not booked in the CRM order.
Expected: Lipid Profile