Conversation #711

Date: 2026-03-25 Associate: Shalabh Sharma TTB pending review

Conversation

Customer
It was good
08:49 am
Customer
Hi, I need some support. Can you help me?
01:31 pm
Agent
Hi, Riya here.
01:31 pm
Agent
Hi Rinki! 🧡 Of course, I'm here to help. I can see you have a completed order for Achal Mittal's Full Body Checkup from 2 August. All 10 reports are ready! Here's the report link: https://files.orangehealth.in/api/media-url/achal_6097555_20260208060513_stationerypdf_oh_merged.pdf.pdf?fileId=158017405&token=9fdd4295-3f4e-4c8d-85da-ec9577170436 What do you need help with?
01:31 pm
Customer
Book blood test
01:31 pm
Agent
Let me connect you with our booking team right away — they'll help you choose the right test and complete your order. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:31 pm
Agent
Summary: new_booking Order: NOA5345258 | Phone: 8477919766 Reason: new_booking OMS: https://oms.orangehealth.in/request/NOA5345258 SuperCRM: https://supercrm.orangehealth.in/request/NOA5345258
01:31 pm
Agent
Hi, Shalabh Sharma here.
01:31 pm
Agent
Good evening.
01:31 pm
Customer
Please call
01:31 pm
Customer
I need to book few tests
01:32 pm
Agent
Certainly, I will be connecting with you over a call shortly.
01:32 pm
Agent
[Image]
01:32 pm
Agent
<b>Full Body Checkup - Basic</b> Tests included Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Cholesterol Total • Complete Blood Count (CBC) • Thyroid Function Test (TFT) • Urine Complete Analysis • Blood Sugar Reports Within 6 hours <b>₹ 1099</b>
01:33 pm
Agent
<b>Full Body Checkup - Essential</b> Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile Reports Within 6 hours <b>₹ 1599</b>
01:34 pm
Agent
<b>Full Body Checkup - Advanced</b> Tests included • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile Reports Within 6 hours <b>₹ 2799</b>
01:35 pm
Agent
<b>Full Body Checkup - Comprehensive</b> Tests included Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR Reports Within 12 hours <b>₹ 3899</b>
01:35 pm
Agent
Please confirm the package you are looking for.
01:35 pm
Customer
Is there any packege for hormone + full body
01:37 pm
Customer
For father this would work
01:37 pm
Agent
Please confirm which hormone test you are looking for.
01:37 pm
Agent
Apologies for the inconvenience. Kindly re‑share the package details, as the tagged message did not appear in our system.
01:38 pm
Customer
Pcos related
01:38 pm
Customer
Plz call
01:39 pm
Agent
[Image]
01:42 pm
Agent
[Image]
01:43 pm
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:43 pm
Agent
The Essential Package includes a Blood Sugar (Random) test. However, if the sample is collected while fasting, the report will reflect fasting blood sugar levels. Please refer to the <b>reference range for fasting blood sugar&nbsp;</b>mentioned in the report for accurate interpretation.
01:43 pm
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 06:45 am
01:43 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b> Let me know if you need any further help with the process.
01:43 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
01:43 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
01:43 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
01:45 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:45 pm

AI Extraction

Customer Requests

  • Blood test confirmed
  • Hormone test (PCOS related) confirmed
  • Full Body Checkup confirmed

Patient

Name: Father (for Achal Mittal household) | Phone: 8477919766

Summary

Customer requested booking of blood test with hormone testing (PCOS related) for their father. Order was confirmed and scheduled for 26th March 2026 at 06:45 am with Essential Package including Full Body Checkup and PCOS hormone test.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential, Full Body Checkup - Essential

Patient: Rinki

Address: N/A

Slot: 26-03-2026 06:45:00 AM

Findings (6)

critical missed test pending

Customer confirmed "Blood test" but it was not booked in the CRM order.

Expected: Blood test
critical missed test pending

Customer confirmed "Hormone test (PCOS related)" but it was not booked in the CRM order.

Expected: Hormone test (PCOS related)
critical missed test pending

Customer confirmed "Full Body Checkup" but it was not booked in the CRM order.

Expected: Full Body Checkup
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Father (for Achal Mittal household) Actual: Rinki

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