Conversation #716
Conversation
Agent
Once the order is completed and all the reports are released, the invoice will be shared to the registered mobile number with complete test breakup details mentioned.
08:52 am
Customer
Is it along with the cost?
08:52 am
Agent
For individual tests, you will be able to see the cost, but for packages, you will be able to see only the package cost and tests included in that.
08:54 am
Agent
Is there anything else I can assist you with?
08:55 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:57 am
Agent
Please let us know your experience chatting with Orange Health Support.
08:57 am
Customer
Hi
01:14 pm
Agent
<p>Hi Sanil George,</p><br><p>How can we help you? </p>
01:14 pm
Customer
Existing Order
02:02 pm
Agent
<p>Hi Sanil George,</p><br><p>How can we help you? </p>
02:02 pm
Customer
Existing Order
02:02 pm
Agent
<p>Which order can we help you with?</p><br><p>You can also access your previous reports and invoices from the Orange Health Labs App!</p>
02:02 pm
Customer
Yesterday's order
02:02 pm
Agent
Please select one of the Button options provided above
02:02 pm
Customer
Any other query
02:03 pm
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
02:03 pm
Agent
Hi, Rakesh Ranjan here.
02:03 pm
Agent
Good evening.
02:03 pm
Customer
Hi
02:03 pm
Agent
May I know your concern?
02:03 pm
Customer
I have done booking yesterday for full body check up and two other tests
02:03 pm
Customer
When I spoke to your executive I clearly mention that i need invoice per test item as I can claim
02:04 pm
Agent
Kindly hold while I look into this query for you.
02:04 pm
Customer
These are the tests dr prescribed and I need invoice per item
02:05 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
02:06 pm
Customer
Ok
02:06 pm
Agent
As you have booked the Full Body Checkup - Advanced package priced at ₹ 2799, please note that all tests are included under this package. Therefore, we are unable to provide an invoice with individual test pricing, as it is offered at a bundled rate.
We offer these packages, as they are more cost-effective for customers. Booking all tests individually would be significantly more expensive compared to the package price.
02:07 pm
Customer
Yes..I understand..but if thats the case you could have mentioned before.i wouldn't be opting as o can claim the amount.
02:08 pm
Agent
I’m sorry, but this was already communicated by our team yesterday on chat (March 26, 2026 at 2:24 PM).
02:12 pm
Agent
Is there anything else I can assist you with?
02:13 pm
Customer
Before that your executive communicated through phone that those can be get it through WhatsApp chat
02:13 pm
Agent
Could you please elaborate on what was communicated to you over the phone?
02:14 pm
Agent
May I please check if we’re still connected?
02:18 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:21 pm
Agent
number busy
02:22 pm
Agent
BLR5517869
02:22 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:22 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:22 pm
Agent
Please let us know your experience chatting with Orange Health Support.
02:22 pm
AI Extraction
Customer Requests
- Full Body Checkup - Advanced package confirmed
- Two other tests (doctor prescribed) discussed
- Individual itemized invoices per test declined
Patient
Name: Sanil George / Rakesh Ranjan | Phone: N/A
Summary
Customer booked Full Body Checkup - Advanced package with two additional doctor-prescribed tests but requested individual itemized invoices per test for insurance claim purposes. Agent explained package pricing prevents individual invoices and that this was communicated previously, but customer disputes this and claims phone executive mentioned invoices could be obtained via WhatsApp.
Findings (0)
No findings for this conversation.