Conversation #717

Date: 2026-03-25 Associate: Kaif Qureshi TTB no order found

Conversation

Agent
Good afternoon!
07:25 am
Agent
Sure, please lend me a minute to go through the prescription.
07:25 am
Customer
hi
07:25 am
Customer
sure
07:25 am
Agent
Someshwara layout, doddakannelli, bengaluru, karnataka 560035, india 560035
07:29 am
Agent
Kindly confirm the address.
07:29 am
Customer
Yea
07:31 am
Agent
Thank you for confirming!
07:31 am
Agent
I will let you know about the test details. Please give me a few minutes.
07:31 am
Customer
Sure
07:32 am
Agent
Glucose Challenge Test (75 g) - 2 hours - ₹550 - 6 hours Haemoglobin (Hb) - ₹180 - 6 hours Platelet Count - ₹150 - 6 hours Thyroid Stimulating Hormone (TSH) - ₹350 - 6 hours Urine Complete Analysis - ₹250 - 6 hours Urine Culture & Sensitivity - ₹900 - Thu, 05 Feb
07:37 am
Agent
Total amount: ₹2380
07:37 am
Agent
Would you like to proceed with the test booking?
07:37 am
Customer
No please wait
07:38 am
Customer
I will confirm after some time
07:38 am
Agent
Sure, once confirmed, please feel free to reach back to us; we'll be more than happy to assist you further with the test booking.
07:38 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
07:38 am
Agent
Please let us know your experience chatting with Orange Health Support.
07:40 am
Customer
Hi, I need some help with Hba1c Test at Home in Bangalore.
01:35 pm
Agent
Hi, Riya here.
01:35 pm
Agent
Hi Kamal! 🧡 I'd be happy to help you with HbA1c testing at home in Bangalore. Let me connect you with our booking team — they'll share pricing, availability, and can book your test right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:35 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 8090144658 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:35 pm
Agent
Hi, Shalabh Sharma here.
01:35 pm
Customer
Hi
01:36 pm
Agent
Hi, Kaif Qureshi here.
01:36 pm
Agent
Good evening!
01:36 pm
Customer
[Image]
01:36 pm
Agent
Sure, I will help you with the test details. 
01:36 pm
Customer
Good evening
01:36 pm
Agent
<b>Kindly confirm the below-mentioned address to assist you better.&nbsp;</b> Someshwara Layout, Doddakannelli, Bengaluru, Karnataka 560035, India
01:37 pm
Agent
May I know if we're still connected to assist you better?&nbsp;
01:41 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
01:43 pm
Agent
[Image]
01:43 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
01:46 pm
Agent
The orange health labs already called the customer and provided the necessary solution to the customer.
01:46 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:46 pm

AI Extraction

Customer Requests

  • Glucose Challenge Test (75 g) discussed
  • Haemoglobin (Hb) discussed
  • Platelet Count discussed
  • Thyroid Stimulating Hormone (TSH) discussed
  • Urine Complete Analysis discussed
  • Urine Culture & Sensitivity discussed
  • HbA1c Test discussed

Patient

Name: Kamal | Phone: 8090144658

Address

Someshwara Layout, Doddakannelli, Bengaluru, Karnataka 560035, India

Summary

Customer requested HbA1c testing at home in Bangalore. Multiple tests were discussed but customer deferred confirmation, stating they would confirm after some time. Final resolution was handled via phone call by Orange Health team.

Findings (0)

No findings for this conversation.