Conversation #719
Conversation
Agent
Hi, Riya here.
03:06 am
Agent
Hi Raghuveer! I don't see an active order on your number right now. Could you share your order ID or the phone number you booked with? That way I can check your collection status and get you an update right away.
03:06 am
Customer
Usually 30 minutes prior I get the details
03:06 am
Agent
Let me connect you with a team member who can help.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:06 am
Agent
Summary: catch_all
Order: Unknown | Phone: 9972413118
Reason: catch_all
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:06 am
Agent
Hi, Aditya here.
03:06 am
Agent
Good morning!
03:06 am
Customer
Hi Aditya, who is coming to collect my sample today?
03:06 am
Customer
I can’t see this on the app so wanted to check
03:06 am
Agent
As checked, your order is cancelled.
03:11 am
Agent
May I know if you are looking to book?
03:16 am
Customer
They confirmed last night
03:18 am
Customer
Nos you’re saying its cancelled.
03:18 am
Agent
I understand, but the order is cancelled.
03:18 am
Customer
I wanted full body checkup
03:19 am
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:19 am
Agent
Hi, Anukampa Minj here.
03:19 am
Agent
Good morning!
03:19 am
Customer
I have been fasting for this report and it’s gone waste
03:21 am
Agent
I truly apologize for the inconvenience. Would you like me to help you with the rebooking?
03:22 am
Customer
Can you see if there is someone available to collect samples now?
03:23 am
Agent
Kindly stay connected while I check for the available slots.
03:24 am
Agent
PATIENT NAME
Raghuveer Rao
PATIENT CONTACT
9972413118
TOTAL AMOUNT
₹1869.00
TESTS
Creatinine, 24 hrs Urine
Full Body Checkup - Essential
03:25 am
Agent
For a 24-hour urine test, please collect all urine passed over a 24-hour period in the container we provide.
🚫 Do not collect the first urine of the day.
✅ Start from the <b>second urine of the day </b>and collect every sample after that, including the <b>first urine of the next day.</b>
Please keep the container in a cool place or refrigerated during the collection.
03:26 am
Agent
[Image]
03:26 am
Agent
All these slots are available for today. May I know your preferred time so I can reserve it for you?
03:26 am
Customer
No I want only full body check uo
03:26 am
Customer
Up*
03:26 am
Agent
Thank you for confirming!
03:26 am
Customer
No creatinine
03:26 am
Agent
Sure, I've removed it.
03:26 am
Agent
May I know your preferred time so I can reserve it for you?
03:27 am
Customer
I booked through app thank you
03:29 am
Agent
Thank you for confirming!
03:30 am
Agent
Is there anything else I can assist you with?
03:30 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:30 am
Customer
It was good
10:37 am
AI Extraction
Customer Requests
- Full Body Checkup - Essential confirmed
- Creatinine, 24 hrs Urine declined
Patient
Name: Raghuveer Rao | Phone: 9972413118
Summary
Customer Raghuveer Rao's order was cancelled but he wanted to rebook. He confirmed Full Body Checkup - Essential and declined the Creatinine test, stating he had already fasted and booked through the app.
Actual Booking (CRM)
Tests: Full Body Checkup - Advanced
Patient: Raghuveer Rao
Address: N/A
Slot: 26-03-2026 10:30:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Full Body Checkup - Essential" but it was not booked in the CRM order.
Expected: Full Body Checkup - Essential
critical
wrong test
pending
"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Advanced