Conversation #720
Conversation
Customer
Hi, I need some support. Can you help me? Here's my prescription https://media.orangehealth.in/prod/prescriptions/thwgwxunEQt1Oc1ghbwUprescription-1774446598739.jpg
01:51 pm
Agent
Hi, Riya here.
01:51 pm
Agent
Hi Nithin! 🧡 I can see your prescription with Dengue NS1 Antigen and NIPT for All Chromosomes. Let me connect you with our booking team right away — they'll confirm availability, pricing, and get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:51 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7259577042
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:51 pm
Agent
Hi, Harsh Jain here.
01:51 pm
Agent
Hi, Kaif Qureshi here.
01:51 pm
Agent
Good evening!
01:51 pm
Agent
Apologies, but I'm unable to download the prescription. Could you please help me with the screenshot?
01:52 pm
Agent
May I know if we're still connected to assist you better?
01:55 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
01:57 pm
Agent
[Image]
01:58 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
01:58 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:58 pm
AI Extraction
Customer Requests
- Dengue NS1 Antigen discussed
- NIPT for All Chromosomes discussed
Patient
Name: Nithin | Phone: 7259577042
Summary
Customer Nithin shared a prescription with Dengue NS1 Antigen and NIPT for All Chromosomes tests. Agent was unable to download the prescription image and attempted to reach customer via call but connection was unsuccessful.
Findings (0)
No findings for this conversation.