Conversation #721

Date: 2026-03-25 Associate: Sanskar Choubey TTB no order found

Conversation

Agent
Hi, Riya here.
01:58 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
01:58 pm
Customer
Looking for health check up
01:58 pm
Agent
Great! Let me connect you with our booking team — they'll help you choose the right health checkup package and get you scheduled right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:58 pm
Agent
Summary: new_booking Order: Unknown | Phone: 9820651750 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:58 pm
Agent
Hi, Kaif Qureshi here.
01:58 pm
Agent
Good evening!
01:58 pm
Agent
Sure, I will help you with the package details. 
01:58 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
01:59 pm
Customer
B12 vitamin D and ferritin level plus thyroid
01:59 pm
Agent
Sure, I will help you with the test details.&nbsp;
01:59 pm
Customer
Sion 400022
01:59 pm
Agent
Thank you for sharing the details with me!
01:59 pm
Agent
I will let you know about the test details. Please give me a few minutes.
02:01 pm
Customer
Sure
02:01 pm
Agent
Certainly, I will be connecting with you over a call shortly to assist you better.
02:02 pm
Customer
Message
02:02 pm
Agent
[Image]
02:02 pm
Agent
<b>Below are the test details with prices and report timing:</b> Vitamin B12 Reports Within 6 hours ₹990 Vitamin D, Total Reports Within 6 hours ₹990 Ferritin Reports Within 12 hours ₹990 Thyroid Function Test (TFT) Reports Within 6 hours ₹530 <b>Total - Rs. 3500</b>
02:05 pm
Agent
<b>Womens Health Checkup - Advanced<br>Tests included<br></b> • Liver Function Test (LFT) • Magnesium (Mg) • Estradiol (E2) • Kidney Function Test with Electrolytes (KFT / RFT) • Ferritin • Thyroid Function Test (TFT) • Testosterone - Total • Glycosylated Haemoglobin (HbA1c) • Progesterone • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Total Iron • Vitamin B12 • Blood Sugar • LH:FSH ratio • Lipid Profile <b>Reports Within 12 hours<br>₹ 2699</b>
02:05 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
02:05 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:05 pm
Customer
Hello
11:13 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
11:13 am
Agent
Hi, Sanskar Choubey here.
11:13 am
Customer
Can we book this
11:13 am
Agent
Good afternoon!
11:13 am
Customer
Good afternoon
11:14 am
Agent
Apologies, but we are not able to check quoted texts at our end. Could you please share the tests name?
11:14 am
Agent
Are we still connected?
11:17 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
11:20 am
Agent
[Image]
11:21 am
Agent
<b>Womens Health Checkup - Advanced</b> Tests included • Liver Function Test (LFT) • Magnesium (Mg) • Estradiol (E2) • Kidney Function Test with Electrolytes (KFT / RFT) • Ferritin • Thyroid Function Test (TFT) • Testosterone - Total • Glycosylated Haemoglobin (HbA1c) • Progesterone • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Total Iron • Vitamin B12 • Blood Sugar • LH:FSH ratio • Lipid Profile <b>Reports Within 12 hours<br>₹ 2699</b>
11:22 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
11:26 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
11:26 am
Agent
Please let us know your experience chatting with Orange Health Support.
11:26 am

AI Extraction

Customer Requests

  • Vitamin B12 confirmed
  • Vitamin D confirmed
  • Ferritin confirmed
  • Thyroid Function Test (TFT) confirmed
  • Womens Health Checkup - Advanced discussed

Patient

Name: N/A | Phone: 9820651750

Address

Sion 400022

Summary

Customer requested Vitamin B12, Vitamin D, Ferritin, and Thyroid Function Test. Agent provided pricing and details for individual tests (₹3500 total) and suggested Womens Health Checkup - Advanced package (₹2699) as an alternative, but no final confirmation on booking or slot selection was obtained.

Findings (0)

No findings for this conversation.