Conversation #722

Date: 2026-03-25 Associate: Suryapratap Acharya TTB no order found

Conversation

Agent
Hi, Riya here.
01:45 pm
Agent
Hi! I'd be happy to help you with the Full Body Checkup - Advanced in Hyderabad. Let me connect you with our booking team right away — they can give you pricing, answer any questions about what's included, and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
01:45 pm
Agent
Summary: new_booking Order: Unknown | Phone: 7093181571 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
01:45 pm
Agent
Hi, Suryapratap Acharya here.
01:45 pm
Customer
Hi
01:46 pm
Customer
How to add additional tests to the above package
01:46 pm
Customer
HOMA-IR
01:46 pm
Agent
Good evening.
01:47 pm
Agent
Sure, I will help you with this.
01:48 pm
Agent
We can add the test in the order because package is not customizable.
01:51 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
01:51 pm
Customer
500067
01:52 pm
Agent
Thank you for confirmation.
01:53 pm
Agent
Here are the test details and the report availability time after the sample collection. <b><br>Full Body Checkup - Advanced<br>Tests included<br></b>• Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile Reports Within 6 hours ₹ 2799 <b>HOMA-IR, Insulin Resistance Index<br></b> Reports Within 12 hours ₹1360 <b><br></b> <b>Total Cost: ₹4,159</b>
01:55 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
01:59 pm
Agent
[Image]
02:00 pm
Agent
Are we still connected?
02:00 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:00 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:00 pm
Customer
Can you suggest the best package that includes
02:00 pm
Agent
Hi, Suryapratap Acharya here.
02:00 pm
Agent
Good evening.
02:01 pm
Customer
CBC HbA1c FBS Lipid Profile TSH Vitamin D Vitamin B12 ESR, CRP, LFT, KFT, Magnesium, Iron Panel, HOMA-IR
02:01 pm
Customer
Can you suggest the best package that includes the above tests
02:01 pm
Agent
Sure, may I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
02:01 pm
Customer
500067
02:02 pm
Agent
Thank you for confirmation.
02:03 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
02:04 pm
Customer
Ok
02:04 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
02:10 pm
Agent
Thank you for staying connected; I appreciate your patience.
02:13 pm
Agent
Here are the test details and the report availability time after the sample collection. <b><br>Full Body Checkup - Advanced<br>Tests included<br></b>• Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile Reports Within 6 hours ₹ 2799 <b>HOMA-IR, Insulin Resistance Index<br></b> Reports Within 12 hours ₹1360 <b>Magnesium (Mg)<br></b> Reports Within 12 hours ₹640 <b><br></b> <b>Total Cost: ₹4,799</b>
02:16 pm
Agent
Shall I proceed with booking?
02:17 pm
Agent
Are we still connected?
02:21 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:25 pm
Agent
[Image]
02:33 pm
Agent
Cx busy on another line.
02:33 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:33 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:33 pm

AI Extraction

Customer Requests

  • Full Body Checkup - Advanced discussed
  • HOMA-IR discussed
  • CBC discussed
  • HbA1c discussed
  • FBS discussed
  • Lipid Profile discussed
  • TSH discussed
  • Vitamin D discussed
  • Vitamin B12 discussed
  • ESR discussed
  • CRP discussed
  • LFT discussed
  • KFT discussed
  • Magnesium discussed
  • Iron Panel discussed

Patient

Name: N/A | Phone: 7093181571

Address

500067

Summary

Customer inquired about adding HOMA-IR test to Full Body Checkup - Advanced package and requested a package suggestion including multiple specific tests (CBC, HbA1c, FBS, Lipid Profile, TSH, Vitamin D, Vitamin B12, ESR, CRP, LFT, KFT, Magnesium, Iron Panel, HOMA-IR). Agent provided pricing and package details but could not complete booking due to customer unavailability.

Findings (0)

No findings for this conversation.