Conversation #725
Conversation
Customer
will pay cash
02:56 pm
Agent
<p>Hi Mrs Vinita Devdatt Amberkar ,</p><br><p>Your order MUM5370447 is scheduled for 11:30 AM on February 14, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
02:57 pm
Customer
What about urine collection
02:57 pm
Agent
Please select one of the Button options provided above
02:57 pm
Customer
[Image] Please call for this test
01:59 pm
Agent
Hi, Riya here.
01:59 pm
Agent
Hi Vinita! I can see you've shared an image and mentioned a callback request. Could you please tell me what you need help with? Are you looking to book a new Dengue test, or do you need assistance with something else?
01:59 pm
Customer
for blood test
02:00 pm
Agent
Got it! Let me connect you with our booking team right away — they'll help you schedule your blood test and answer any pricing or timing questions.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:00 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9869061722
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:00 pm
Agent
Hi, Suryapratap Acharya here.
02:00 pm
Agent
Good evening.
02:00 pm
Customer
Please call
02:00 pm
Agent
Certainly, I will be connecting with you over a call shortly.
02:03 pm
Agent
[Image]
02:04 pm
Agent
DR. order, callback to this number 7738777509
02:10 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
02:10 pm
Agent
Hi, Riyaz here.
02:10 pm
Agent
Hi, good evening!
02:10 pm
Agent
Thank you for connecting. Kindly allow me a few minutes to review the above conversation.
02:10 pm
Agent
MUM5515080
02:13 pm
Agent
I have scheduled a call from the team to place the order. Please be available.
02:13 pm
Agent
Is there anything else I can assist you with?
02:13 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:17 pm
AI Extraction
Customer Requests
- Urine collection discussed
- Blood test discussed
Patient
Name: Vinita Devdatt Amberkar | Phone: 9869061722
Summary
Customer inquired about urine collection and blood test. Agent scheduled a callback from the team to place the order; customer requested to be contacted at 7738777509.
Actual Booking (CRM)
Tests: Basic Health Check
Patient: Mrs Vinita Devdatt Amberkar
Address: N/A
Slot: N/A
Findings (2)
critical
wrong test
pending
"Basic Health Check" was booked in the CRM order but the customer did not confirm it.
Actual: Basic Health Check
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Vinita Devdatt Amberkar
Actual: Mrs Vinita Devdatt Amberkar