Conversation #726
Conversation
Customer
Provide corrected price for the same
03:24 pm
Agent
Hi, Shalabh Sharma here.
03:24 pm
Agent
Good evening.
03:24 pm
Customer
Hi waiting for your reply
03:25 pm
Agent
As I checked you have already book the test.
03:26 pm
Customer
Yes I need amendment
03:26 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:27 pm
Agent
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03:27 pm
Customer
Now doctor said only these test are ok
03:27 pm
Agent
Hi, Riyaz here.
03:27 pm
Customer
You do these test for now
1)Cbc
2)Blood grouping and RH
3) Prothrombin time and INR
4) Serum creatinine
5) RBS
03:27 pm
Agent
Hi, good evening!
03:27 pm
Customer
Hi
03:28 pm
Agent
Thank you for connecting. Kindly allow me a few minutes to review the above conversation.
03:28 pm
Agent
Please confirm the patient name.
03:28 pm
Customer
ASHA P g
03:28 pm
Customer
Hi
03:29 pm
Agent
I have made the changes in the order.
03:29 pm
Customer
Price ?
03:30 pm
Agent
I have shared the revised invoice along with the payment link for you to complete the transaction.
03:30 pm
Customer
Waiting
03:30 pm
Agent
I have sent the invoice to you. Kindly check the same!
03:32 pm
Agent
Is there anything else I can assist you with?
03:32 pm
Agent
BLR5515181
03:32 pm
Customer
Test are all decreased
Kindly make it to 1500 Rs
03:32 pm
Customer
Waiting
03:33 pm
Agent
Please note that the prices are fixed according to each test, and no price variation can be made.
03:33 pm
Agent
At this order value, no discounts are available.
03:34 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:35 pm
Customer
Invoice not received
03:37 pm
Agent
Hi, Shaik here.
03:37 pm
Agent
Good Evening!
03:38 pm
Customer
Hi
03:38 pm
Customer
Invoice not received
03:38 pm
Agent
Please allow me a moment; let me look into this for you.
03:38 pm
Agent
I have shared the invoice to your registered number through WhatsApp.
03:39 pm
Agent
Is there anything else I can assist you with?
03:40 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:46 pm
AI Extraction
Customer Requests
- CBC confirmed
- Blood Grouping and RH confirmed
- Prothrombin Time and INR confirmed
- Serum Creatinine confirmed
- RBS confirmed
Patient
Name: ASHA P G | Phone: N/A
Summary
Customer requested amendment to an existing booking, specifying 5 tests (CBC, Blood Grouping and RH, Prothrombin Time and INR, Serum Creatinine, RBS) per doctor's recommendation. Customer requested price reduction to Rs 1500, which was declined by the agent citing fixed pricing policy.
Findings (0)
No findings for this conversation.