Conversation #727
Conversation
Agent
Summary: new_booking
Order: Unknown | Phone: 7603907767
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:04 pm
Agent
Good evening!
02:04 pm
Customer
Hi
02:06 pm
Agent
Sure, I can definitely help you with that!
02:16 pm
Customer
Hi
02:16 pm
Agent
Please help me with your complete address and pincode.
02:16 pm
Customer
Lavanya Time Centre & Enterprises
XMRC+HRV, A Narayanapura, Udaya Nagar, Mahadevapura, Bengaluru, Karnataka 560016
02:16 pm
Customer
I need to book blood test my wife .
02:17 pm
Agent
Thanks for confirming!
02:18 pm
Agent
Please confirm the test names which you are looking for?
02:18 pm
Customer
I want pregnancy confirmation test ..
02:19 pm
Customer
Which test I can book ..?
02:19 pm
Agent
I regret to inform you that we do not suggest any test for the specific test you have to consult with the doctor.
02:24 pm
Customer
Ok thank you
02:25 pm
Agent
Is there anything else I can assist you with?
02:25 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
02:27 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:27 pm
Customer
Hi, I need some support. Can you help me?
08:49 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
08:49 am
Agent
Hi, Pranshu Shrinag here.
08:49 am
Agent
Good afternoon!
08:49 am
Customer
Hi
08:49 am
Customer
I want blood test for my wife
08:49 am
Agent
Sure, I will assist you with the same.
08:50 am
Agent
Kindly let me know which test you are looking to book.
08:50 am
Customer
I want pregnancy confirmation test .. which one ..?
08:50 am
Customer
Beta HCG..? To confirm pregnancy..?
08:51 am
Agent
I sincerely apologize, but I am unable to recommend any specific tests. I kindly request you to consult your doctor for appropriate guidance regarding the necessary tests.
I will share the Beta HCG test details.
08:52 am
Agent
<b>Kindly confirm the address below so I can share the correct cost of the test and report timing.<br><br></b> Lavanya Time Centre & Enterprises
XMRC+HRV, A Narayanapura, Udaya Nagar, Mahadevapura, Bengaluru, Karnataka 560016
08:52 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
08:57 am
Agent
Beta hCG - Pregnancy marker
Reports Within 6 hours
₹1200
08:57 am
Agent
Measures
The level of hCG hormone in blood
Identifies
Pregnancy, abnormal pregnancy conditions
08:58 am
Agent
[Image]
08:58 am
Customer
Yes
09:00 am
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Beta hCG - Pregnancy marker
Reports Within 6 hours
₹1200
Measures
The level of hCG hormone in blood
Identifies
Pregnancy, abnormal pregnancy conditions
09:00 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
09:00 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
09:01 am
Agent
Please let us know your experience chatting with Orange Health Support.
09:01 am
AI Extraction
Customer Requests
- Beta hCG (Pregnancy confirmation test) confirmed
Patient
Name: N/A | Phone: 7603907767
Address
Lavanya Time Centre & Enterprises, XMRC+HRV, A Narayanapura, Udaya Nagar, Mahadevapura, Bengaluru, Karnataka 560016
Summary
Customer requested a pregnancy confirmation test for his wife. Agent provided details for Beta hCG test (₹1200, 6-hour turnaround) which customer confirmed with 'Yes'. No specific slot preference was mentioned; customer was offered a call callback for further assistance.
Findings (0)
No findings for this conversation.