Conversation #728
Conversation
Agent
Hi Pankaj! 🧡 I'm Riya from Orange Health. How can I help you today?
02:36 pm
Customer
Am available to talk now
02:36 pm
Agent
Hi, Riya here.
02:36 pm
Agent
Great! I'm here to help. What do you need assistance with — reports, tracking, payments, fasting instructions, or booking a new test?
02:36 pm
Customer
New test
02:36 pm
Agent
Perfect! Let me connect you with our booking team right away. They'll help you choose the right test, confirm pricing, and schedule your collection.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:36 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9017147171
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:36 pm
Agent
Hi, Kaif Qureshi here.
02:36 pm
Agent
Good evening!
02:36 pm
Agent
Sure, I will be connecting with you over a call shortly to assist you better.
02:36 pm
Agent
[Image]
02:37 pm
Agent
I hope your queries were resolved over the call.
02:38 pm
Customer
Pls suggest here
02:38 pm
Agent
<b>Kindly confirm the below-mentioned address to assist you better. </b>
House No: H-1105 antriksh Golf view 1 Sector 78 noida 201307,
02:39 pm
Agent
To assist you better, I kindly request you confirm with me the above-mentioned address to help you with the test details.
02:39 pm
Agent
May I know if we're still connected to assist you better?
02:44 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:46 pm
Agent
[Image]
02:46 pm
Customer
Pls share
02:48 pm
Agent
I hope your queries were resolved over the call.
02:48 pm
Agent
I will let you know about the test details. Please give me a few minutes.
02:48 pm
Agent
Thank you for staying connected; I appreciate your patience.
02:50 pm
Customer
Okay
02:51 pm
Agent
<b>Below are the test details with prices and report timing:</b>
Vitamin D 1,25-Dihydroxy
Reports Within Fri, 27 Mar
₹4200
Vitamin B12
Reports Within 6 hours
₹990
Glycosylated Haemoglobin (HbA1c)
Reports Within 6 hours
₹440
Uric Acid
Reports Within 6 hours
₹180
<b>Total - Rs. 5810</b>
02:51 pm
Agent
May I know if you would like to proceed with the booking process?
02:51 pm
Agent
May I know if we're still connected to assist you better?
02:54 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:56 pm
Customer
Pls check prescription again
02:56 pm
Customer
It's vitamin D3
02:57 pm
Agent
Sure, to inform you that the <b>vitamin D₃ test</b> is also known as <b>Vitamin D 1,25-Dihydroxy.</b>
02:57 pm
Customer
But it's not that expensive
02:58 pm
Customer
Earlier I have covered these test in Full body health checkup also
02:59 pm
Agent
To inform you, the vitamin d total is included the full body health checkup which is different test the vitamin d3 test is a totally different. In the prescription the doctor has prescribed for the Vitamin d3 test. Kindly let me know if you would like to proceed with the booking process.
03:00 pm
Agent
May I know if we're still connected to assist you better?
03:03 pm
Customer
Sir your cost is very high
03:04 pm
Customer
You can check my history
03:04 pm
Agent
Sure, I will be connecting with you over a call shortly to assist you better.
03:05 pm
Customer
On orange lab app
03:05 pm
Agent
[Image]
03:05 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:09 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:09 pm
Agent
As discussed over the call, the customer is inquiring about the Vitamin D3 test and the Vitamin D total test.
03:10 pm
AI Extraction
Customer Requests
- Vitamin D3 (1,25-Dihydroxy) discussed
- Vitamin B12 discussed
- Glycosylated Haemoglobin (HbA1c) discussed
- Uric Acid discussed
Patient
Name: Pankaj | Phone: 9017147171
Address
House No: H-1105 antriksh Golf view 1 Sector 78 noida 201307
Summary
Customer requested new tests based on prescription, primarily Vitamin D3 along with B12, HbA1c, and Uric Acid tests. Customer expressed concern about pricing and mentioned previous coverage under full body health checkup, but no final confirmation of booking was obtained.
Findings (0)
No findings for this conversation.