Conversation #730
Conversation
Customer
Hi, I need some help.
01:35 pm
Agent
Hi, Riya here.
01:35 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
01:36 pm
Customer
I need blood test of CBC, RBS, RFT and URINE ROUTINE
what will be the cost? and when we will get the reports
02:06 pm
Agent
Hi, Riya here.
02:06 pm
Agent
Hi! Thanks for reaching out. You're looking to book CBC, RBS, RFT, and Urine Routine — that's a great combination for a general health checkup. Let me connect you with our booking team right away. They'll give you the exact pricing, confirm availability in your area, and help you schedule your home collection.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:06 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 9964087789
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:06 pm
Agent
Hi, Suryapratap Acharya here.
02:06 pm
Agent
Good evening.
02:06 pm
Customer
I need blood test of CBC, RBS, RFT and URINE ROUTINE
what will be the cost? and when we will get the reports
02:06 pm
Agent
Sure, I will help you with this.
02:08 pm
Agent
Apologies for the delay. It is taking longer than usual.
02:17 pm
Customer
Aslaamu alaikum wr wb,
Welcome to FAROOQI International Tours and Travel
Organizers of : HAJ, UMRAH & ZIYARATH
Jazakallah Khair
02:17 pm
Agent
May I know this address is correct?
1701 b wing mayfair akshay lokhandwala market 1st cross lane , lokhandwala complex, andheri west, mumbai, maharashtra 400053, india, konkan division, maharashtra, 400053
02:18 pm
Agent
Ignore the above message.
02:18 pm
Customer
I am from bangalore
02:21 pm
Agent
My apology for the above message. May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
02:22 pm
Customer
56002
02:23 pm
Customer
560029
02:23 pm
Agent
Thank you for confirmation.
02:23 pm
Customer
Pls confirm need urgently
02:25 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Complete Blood Count (CBC)
Reports Within 6 hours
₹350
Blood Sugar
Reports Within 6 hours
₹90
Kidney Function Test with Electrolytes
Reports Within 6 hours
₹1540
Urine Complete Analysis
Reports Within 6 hours
₹180
<b><br>Total Cost: ₹ 2160</b>
02:29 pm
Agent
<b>My apologies for the wrong quote. Below mentioned updated qoutation.<br></b>
Complete Blood Count (CBC)
Reports Within 6 hours
₹480
Blood Sugar
Reports Within 6 hours
₹180
Kidney Function Test with Electrolytes
Reports Within 6 hours
₹1150
Urine Complete Analysis
Reports Within 6 hours
₹250
<b><br>Total Cost: ₹ 2060 </b>
02:35 pm
Customer
But this is too high
02:36 pm
Agent
Sure, I will assist you in placing your order. Please let us know the following details:
<b>Patient's Name :<br>Contact for Communication: <br>Age : <br>Gender : <br>Address : <i>(Complete address with pincode)</i></b>
02:40 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:46 pm
Agent
[Image]
02:47 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:47 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:47 pm
Customer
No the cost is too high
02:47 pm
AI Extraction
Customer Requests
- CBC confirmed
- RBS confirmed
- RFT confirmed
- Urine Routine confirmed
Patient
Name: N/A | Phone: 9964087789
Address
560029, Bangalore
Summary
Customer requested CBC, RBS, RFT, and Urine Routine tests. Agent provided pricing (₹2060 total) with 6-hour report turnaround, but customer found the cost too high and did not proceed with booking.
Findings (0)
No findings for this conversation.