Conversation #731
Conversation
Customer
Hi, I need some support. Can you help me?
02:05 pm
Agent
Hi! I'm Riya from Orange Health 🧡 Of course, I'm here to help. Could you tell me what you need assistance with — are you looking to book a test, or do you need help with an existing order?
02:05 pm
Agent
Hi, Riya here.
02:05 pm
Customer
I want ro book some tests at home
02:05 pm
Agent
Let me connect you with our booking team right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:05 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7907745946
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:05 pm
Agent
Hi, Shalabh Sharma here.
02:06 pm
Agent
Hi, Shalabh Sharma here.
02:06 pm
Agent
Hi, Aman Khan here.
02:06 pm
Agent
Good evening!
02:06 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:14 pm
Agent
[Image]
02:16 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:16 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:16 pm
AI Extraction
Customer Requests
- Not specified discussed
Patient
Name: Aman Khan | Phone: 7907745946
Summary
Customer requested to book tests at home but conversation was not completed. Agent attempted to contact customer via call but was unable to connect.
Findings (0)
No findings for this conversation.