Conversation #732

Date: 2026-03-25 Associate: Aman Khan TTB pending review

Conversation

Customer
[Image]
03:42 am
Agent
<p>Hi Ram Chandra Rao,</p><br><p>How can we help you? </p>
03:42 am
Customer
Only creatine possible if yes how much is your charges. Name- I Ram Chandra Rao Age- 64 My address
02:07 pm
Agent
Hi, Riya here.
02:07 pm
Agent
Hi Ram! Yes, we can do the Creatine Phosphokinase (CPK) - Total test for you. It's ₹380, no fasting required, and our eMedic will collect at your home. Let me connect you with our booking team to confirm your address and schedule the collection right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:07 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 9430162052 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:07 pm
Agent
Hi, Aman Khan here.
02:07 pm
Customer
https://maps.google.com/maps?q=17.5029716,78.3330733
02:07 pm
Agent
Good evening!
02:07 pm
Customer
Test date - 26-03-2026 Time : 9 am
02:09 pm
Agent
Are you referring to an existing order?
02:09 pm
Customer
Ok
02:09 pm
Agent
Could you please elaborate on your query?&nbsp;
02:14 pm
Customer
Only creatine test
02:15 pm
Agent
Could you please confirm the address? House no: 402, sai ram nivas, ksr layout, aparnal hill park road, chandanagar, hydrabad 500050, floor no: , block/tower: , landmark: , directions: G83m+55j, ksr layout, pjr layout, miyapur, telangana 500050, india 500050
02:18 pm
Customer
Correct
02:19 pm
Agent
Thank you for confirming.
02:20 pm
Customer
🙏
02:21 pm
Agent
<b>Creatinine<br></b> Reports Within 6 hours ₹260 Collection Charges150/<b>-<br></b> <b>Total Amount: 410/-</b>
02:22 pm
Agent
May I proceed with the booking?
02:22 pm
Customer
Is there no consession
02:23 pm
Agent
I completely understand your concern. However, the price you see is already a discounted rate. Please note, you’re not just paying for the test. You’re paying for the overall service experience as well. At Orange Health Labs, we ensure no batching, provide painless sample collection, and offer quick, accurate reports. We assure you that you will have a seamless experience with us.
02:24 pm
Agent
May I proceed with the booking?
02:25 pm
Agent
May I please check if we’re still connected?
02:31 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:32 pm
Agent
[Image]
02:32 pm
Agent
<b>Collection day<br></b>Tomorrow, 26th March 2026 <b>Collection slot<br></b>08:30 am
02:35 pm
Agent
[Image]
02:35 pm
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!.
02:35 pm
Agent
Payment Link: https://orn.ge/pay-EsNbYE13
02:35 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
02:35 pm
Agent
The E-Medic will give you a call at this number:
02:36 pm
Agent
+919430162052
02:36 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
02:36 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:36 pm

AI Extraction

Customer Requests

  • Creatinine (Creatine Phosphokinase/CPK) confirmed

Patient

Name: Ram Chandra Rao | Phone: 9430162052

Address

House no: 402, sai ram nivas, ksr layout, aparnal hill park road, chandanagar, hydrabad 500050

Summary

Customer Ram Chandra Rao requested only Creatinine test at ₹410 total (test + collection charges). Order was confirmed for collection on 26th March 2026 at 08:30 am at the provided address in Hyderabad.

Actual Booking (CRM)

Tests: Creatinine

Patient: Ram Chandra Rao

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (2)

critical missed test pending

Customer confirmed "Creatinine (Creatine Phosphokinase/CPK)" but it was not booked in the CRM order.

Expected: Creatinine (Creatine Phosphokinase/CPK)
critical wrong test pending

"Creatinine" was booked in the CRM order but the customer did not confirm it.

Actual: Creatinine

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