Conversation #733

Date: 2026-03-25 Associate: Harsh Jain TTB no order found

Conversation

Agent
Hi Ishan! I'm Riya from Orange Health 🧡 How can I help you today?
02:03 pm
Customer
I wanted to get Pre operative reports for major surgery (Pre op. Major)
02:04 pm
Agent
Got it, Ishan! Pre-op reports for major surgery typically include tests like CBC, liver function, kidney function, blood typing, and clotting profile — depending on what your surgeon recommends. Let me connect you with our booking team right away. They'll confirm which tests you need and get you booked quickly. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:04 pm
Agent
Summary: new_booking Order: Unknown | Phone: 9574015461 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:04 pm
Customer
Do you do it
02:04 pm
Agent
Hi, Harsh Jain here.
02:04 pm
Agent
Good evening!
02:05 pm
Customer
Hi Harsh
02:05 pm
Customer
I wanted to get Pre operative reports for major surgery (Pre op. Major)
02:05 pm
Agent
Could you please confirm an exact test which you're looking for?
02:07 pm
Customer
Blood and urine test - which are done pre operative major surgery
02:10 pm
Customer
CBC Blood group BT ct RBS Urea Creatinine Electrolyte Alk phosphorus Sgpt Bilirubin PT HIV Hbsag HCV Urine rm
02:10 pm
Agent
Sure, I can definitely help you with that!
02:11 pm
Agent
Is this address correct? B 203 prestige st johns wood Prestige st.johns woods, ramaiah garden sadduguntepalya rd, adugodi, bengaluru, karnataka 560029, india 560029
02:11 pm
Customer
Yes
02:16 pm
Agent
Thanks for confirming!
02:19 pm
Agent
Kindly allow me a moment. I will assist you with the test details.
02:19 pm
Customer
Ok
02:21 pm
Agent
<b>Here are the test price and the estimated report timing! </b> Complete Blood Count (CBC) - ₹480 - 6 hours Blood Group ABO and RH Factor - ₹400 - 6 hours Blood Sugar - ₹180 - 6 hours Urea - ₹180 - 6 hours Creatinine - ₹200 - 6 hours Electrolytes - ₹500 - 6 hours Alanine Amino Transferase (ALT/SGPT) - ₹220 - 6 hours Total Bilirubin - ₹180 - 6 hours Prothrombin Time (PT/INR) - ₹550 - 9 hours Urine Complete Analysis - ₹250 - 6 hours HIV 1&amp;2 (ECLIA) - ₹1250 - 12 hours Hepatitis C Virus antibodies (Anti HCV) - Total - ₹900 - 12 hours HBsAg (ECLIA) - ₹940 - 12 hours Alkaline Phosphatase (ALP) - ₹180 - 6 hours <b>Total Rs.6410</b>
02:22 pm
Agent
Would you like to proceed with the booking?
02:22 pm
Customer
No BT CT?
02:23 pm
Agent
Unfortunately, we do not process the BT / CT test at the moment. We apologize for the inconvenience.
02:24 pm
Customer
Not even at lab?
02:25 pm
Agent
I’m sorry, but we do not perform this test at our lab either.
02:26 pm
Agent
Would you like to proceed with the booking?
02:28 pm
Agent
May I please check if we’re still connected?
02:34 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:34 pm
Agent
[Image]
02:35 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:35 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:35 pm
Customer
Hey no I want to do every test, thanks
02:36 pm
Agent
Hi, Harsh Jain here.
02:36 pm
Agent
Good evening!
02:36 pm
Agent
As we already discuss regarding the test. Is there anything else I can assist you with today?
02:37 pm
Customer
No thanks
02:37 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:38 pm

AI Extraction

Customer Requests

  • CBC confirmed
  • Blood Group confirmed
  • BT CT declined
  • RBS confirmed
  • Urea confirmed
  • Creatinine confirmed
  • Electrolyte confirmed
  • Alkaline Phosphatase confirmed
  • SGPT confirmed
  • Bilirubin confirmed
  • PT confirmed
  • HIV confirmed
  • HBsAg confirmed
  • HCV confirmed
  • Urine RM confirmed

Patient

Name: Ishan | Phone: 9574015461

Address

B 203 prestige st johns wood, Prestige st.johns woods, ramaiah garden sadduguntepalya rd, adugodi, bengaluru, karnataka 560029, india

Summary

Customer Ishan requested pre-operative major surgery tests including 15 specific tests. All tests were confirmed except BT CT which was declined as not available. Total cost: ₹6410. No specific appointment slot was selected before conversation ended.

Findings (0)

No findings for this conversation.