Conversation #735
Conversation
Customer
Hi, I need some help with Lipid Profile Test in hii Gurgaon.
02:13 pm
Agent
Hi, Riya here.
02:13 pm
Agent
Hi! I'm Riya from Orange Health 🧡 Great news — we do service Gurgaon! For the Lipid Profile Test, let me connect you with our booking team who can share pricing, availability, and get you scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:13 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 7388378392
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:13 pm
Agent
Hi, Gaurav Singh here.
02:13 pm
Agent
Hi, Ashish Rohra here.
02:14 pm
Agent
Good evening!
02:14 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
02:17 pm
Agent
Are we still connected?
02:21 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:25 pm
Agent
CX not aware of chat.
02:30 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:30 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:30 pm
AI Extraction
Customer Requests
- Lipid Profile Test confirmed
Patient
Name: Riya | Phone: 7388378392
Summary
Customer requested Lipid Profile Test in Gurgaon. Agent attempted to gather complete address and contact details but customer became unavailable during the conversation.
Findings (0)
No findings for this conversation.