Conversation #736
Conversation
Agent
Kindly hold while I look into this query for you.
03:05 pm
Customer
Ok.
03:08 pm
Agent
As requested, I have added the test and shared the payment link along with the updated invoice.
03:24 pm
Agent
https://orange-health.freshdesk.com/a/tickets/2829503
03:28 pm
Agent
Is there anything else I can assist you with?
03:29 pm
Agent
This is a TTB issue. The agent created the order and then cancelled it, even though it was a partner order, instead of transferring the chat.
03:30 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:32 pm
Customer
Hello
02:07 pm
Agent
Hi, Riya here.
02:07 pm
Agent
Hi Dr Apoorva! 👋 I'm Riya from Orange Health. How can I help you today?
02:07 pm
Customer
Serum trop I needed
02:07 pm
Agent
Got it! You're looking for Serum Troponin I. Let me connect you with our booking team — they'll give you the current pricing, check availability in your area, and help you schedule the collection right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:07 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 8951692024
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:07 pm
Customer
Can it be done
02:07 pm
Customer
Urgently
02:07 pm
Agent
Hi, Sanskar Choubey here.
02:07 pm
Customer
Hello
02:07 pm
Agent
Hi, Ashish Rohra here.
02:07 pm
Agent
Good evening!
02:07 pm
Customer
Good evening.
02:08 pm
Customer
We need to get trop I immediately
02:08 pm
Customer
Can someone come and take the sample from home?
02:08 pm
Agent
Is this test referred by Dr. Usha B R?
02:08 pm
Customer
No. By Dr Chetan Kumar HB
02:09 pm
Customer
For Vasantha GB
02:10 pm
Agent
Thank you for confirming. Just a moment, please — I’ll be right with you.
02:10 pm
Agent
Is this address correct?
House No: 387/B, 24th B Cross Road, Siddanna Layout, Banashankari Stage II, Banashankari, Bengaluru, Karnataka, India, Floor No: , Block/Tower: , Landmark: , Directions:
02:11 pm
Customer
Nooo
02:11 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
02:11 pm
Customer
It’s 566, vismay Nivas,flat no 201, 14th main road, Banashankari 2nd stage, Bangalore -70
02:12 pm
Agent
Thank you for confirming. Just a moment, please — I’ll be right with you.
02:12 pm
Agent
Troponin-I - ₹1650 - 12 hours
02:14 pm
Customer
It takes 12 hours to come?
02:14 pm
Agent
Yes, the reports will be available in 12 hours.
02:14 pm
Customer
Ok
02:14 pm
Customer
Not needed
02:14 pm
Agent
Is there anything else I can assist you with?
02:14 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:17 pm
AI Extraction
Customer Requests
- Serum Troponin I declined
Patient
Name: Vasantha GB | Phone: 8951692024
Address
566, Vismay Nivas, Flat No 201, 14th Main Road, Banashankari 2nd Stage, Bangalore - 70
Summary
Customer requested urgent Serum Troponin I test for home collection. After confirming address and learning about the 12-hour report turnaround time, the customer declined the test.
Findings (0)
No findings for this conversation.