Conversation #738
Conversation
Agent
<p>Hi Shree ,</p><br><p>Your order MUM5360471 is scheduled for 09:30 AM on February 12, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
12:58 pm
Customer
Where/Who is my eMedic?
12:58 pm
Agent
You can view your eMedic's details here: https://web.orangehealth.in/public/order-details/?id=MUM5360471&token=e039afed-3793-4cd2-a2ca-34c36b6a7fdb&utm_source=freshchatbot
12:58 pm
Customer
It was good
08:40 am
Agent
Hi Smita! I can see your eMedic Mohammad Awais has already completed your sample collection for order MUM5360471, and all 4 of your reports are ready for download.
Here's your complete report with all tests (CBC, Rheumatoid Factor, Uric Acid, and Vitamin D): https://files.orangehealth.in/api/media-url/smita_6114172_20260212074707_stationerypdf_oh_merged.pdf.pdf?fileId=159140657&token=52a8bc37-a726-47e7-a2cb-d98c1371fdbb
Is there anything else I can help you with?
08:40 am
Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
08:45 am
Customer
Hi
02:11 pm
Agent
Hi, Riya here.
02:11 pm
Agent
Hi Shree! 🧡 I can see your reports for Smita are all ready. Here's the link: https://files.orangehealth.in/api/media-url/smita_6114172_20260212074707_stationerypdf_oh_merged.pdf.pdf?fileId=159140657&token=52a8bc37-a726-47e7-a2cb-d98c1371fdbb Is there anything else I can help with?
02:11 pm
Customer
I want to do few test
02:11 pm
Agent
Great! Let me connect you with our booking team — they'll help you choose the right tests and complete your order right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:11 pm
Agent
Summary: new_booking
Order: MUM5360471 | Phone: 9594949392
Reason: new_booking
OMS: https://oms.orangehealth.in/request/MUM5360471
SuperCRM: https://supercrm.orangehealth.in/request/MUM5360471
02:11 pm
Agent
Hi, Suryapratap Acharya here.
02:11 pm
Agent
Good evening.
02:12 pm
Customer
[Image]
02:12 pm
Customer
Good evening
02:14 pm
Customer
Want to do blood test
02:15 pm
Agent
Apologies for the delay. It is taking longer than usual.
02:15 pm
Agent
May I know this address is correct?
House No: D wing flat no. 602, Balaram St, Grant Road East, Bharat Nagar, Grant Road, Mumbai, Maharashtra 400007, India
02:19 pm
Customer
Yes
02:20 pm
Agent
Thank you for confirmation.
02:20 pm
Customer
Cost of test
02:20 pm
Customer
Cost for the test
02:20 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
02:21 pm
Customer
Sure noted
02:22 pm
Agent
Thank you for staying connected; I appreciate your patience.
02:27 pm
Agent
Here are the test details and the report availability time after the sample collection.
Complete Blood Count (CBC)
Reports Within 6 hours
₹350
Blood Sugar
Reports Within 6 hours
₹90
Kidney Function Test with Electrolytes
Reports Within 6 hours
₹1540
Urine Complete Analysis
Reports Within 6 hours
₹180
<b><br>Total Cost: ₹ 2160 </b>
02:28 pm
Agent
Ignore the above quote.
02:28 pm
Agent
My apologies for the wrong quote. Below mentioned updated qoutation.
Erythrocyte Sedimentation Rate (ESR)
Reports Within 6 hours
₹200
C-Reactive Protein (CRP)
Reports Within 6 hours
₹590
Anti-Cyclic Citrullinated Peptide (CCP)
Reports Within Sat, 28 Mar
₹1950
Creatinine
Reports Within 6 hours
₹250
Thyroid Function Test (TFT)
Reports Within 6 hours
₹530
<b><br>Total Cost: ₹ 3520 </b>
02:32 pm
Agent
Shall I proceed with booking?
02:36 pm
Agent
Are we still connected?
02:42 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:47 pm
Agent
[Image]
02:48 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:48 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:49 pm
AI Extraction
Customer Requests
- Blood test discussed
Patient
Name: Shree | Phone: 9594949392
Address
House No: D wing flat no. 602, Balaram St, Grant Road East, Bharat Nagar, Grant Road, Mumbai, Maharashtra 400007, India
Summary
Customer requested to do blood tests and confirmed their address. Agent provided multiple test quotations but no final confirmation was received as customer became unavailable before booking completion.
Findings (0)
No findings for this conversation.