Conversation #739
Conversation
Customer
Hello Sir
02:27 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
02:27 pm
Customer
I would like to have few blood tests done at home.
02:28 pm
Agent
Great! I'd be happy to help you book blood tests at home. Let me connect you with our booking team — they'll walk you through available packages, pricing, and get your collection scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:28 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9095926639
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:28 pm
Agent
Hi, Aman Khan here.
02:28 pm
Agent
Good evening!
02:28 pm
Customer
Hello Aman
02:28 pm
Customer
..
02:29 pm
Agent
May I know which test you are looking for?
02:30 pm
Agent
May I please check if we’re still connected?
02:33 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:37 pm
Customer
No worries sir
02:37 pm
Customer
I’ll reach out if anything is needed
02:37 pm
Customer
I’m going through the app for now
02:37 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
02:38 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:44 pm
AI Extraction
Customer Requests
- blood tests discussed
Patient
Name: Unknown | Phone: 9095926639
Summary
Customer requested blood tests at home. Conversation was inconclusive as customer became unavailable and chose to explore options through the app independently.
Findings (0)
No findings for this conversation.