Conversation #740

Date: 2026-03-25 Associate: Unknown no order found

Conversation

Customer
Call
03:20 pm
Agent
[Image]
03:20 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:25 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:25 pm
Agent
HYD5515471
03:25 pm
Agent
As discussed over the call, the customer will share with us the coupon code to help him with the booking process.
03:26 pm
Customer
https://maps.google.com/maps?q=17.439462661743,78.366874694824
02:24 am
Agent
Hi, Riya here.
02:24 am
Agent
Hi Chandrasekhar! Your eMedic Regode Harikrishna is on the way to your location. Track them here: https://via.sh/?id=RRoDdy8q — they should arrive shortly!
02:25 am
Customer
Ok
02:25 am
Agent
Great! Is there anything else I can help you with?
02:25 am
Customer
Report
06:03 am
Agent
<p>Hi L Chandrasekhar,</p><br><p>We are processing your order HYD5515497.</p><br><p>You can expect your first set of results by 02:12 PM on March 26, 2026, and the final report by 02:12 PM on March 26, 2026.</p><br><p>How can we help you?</p>
06:03 am
Customer
Track Order
06:03 am
Agent
<p>You can <strong>Track Your Order</strong> by clicking on the link below 👇</p><br><p>https://web.orangehealth.in/public/order-details/?id=HYD5515497&amp;token=7071167d-af63-45a0-b839-acb31042fd2d&amp;utm_source=freshchatbot </p><br><p>Please feel free to reach out to us anytime between 6:00 AM to 11:00 PM in case you need any further assistance.</p>
06:03 am
Customer
Any other query
06:05 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
06:05 am
Agent
Hi, Tejashwini here.
06:05 am
Customer
Where do I check the reports
06:05 am
Agent
Good Morning!
06:05 am
Customer
After click the above link I can see only order booking that’s it
06:05 am
Customer
No reports are found
06:05 am
Customer
[Image]
06:06 am
Agent
Kindly hold while I look into this query for you.
06:06 am
Agent
As checked, I would like to inform you that you will receive the reports by 02:12 PM 26 Mar 2026.
06:06 am
Agent
Please note that the reports will be directly shared on registered WhatsApp number.
06:07 am
Customer
Ok
06:07 am
Agent
Is there anything else I can assist you with?
06:07 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:11 am
Agent
Please let us know your experience chatting with Orange Health Support.
06:11 am
Customer
How can I see the reports
08:31 am
Agent
<p>Hi L Chandrasekhar,</p><br><p>Some of the results for your order HYD5515497 are ready.</p><br><p>You can expect the next set of results by 02:12 PM on March 26, 2026, and the final report by 02:12 PM on March 26, 2026.</p><br><p>How can we help you?</p>
08:32 am
Customer
Track Report Status
08:32 am
Agent
<p>Hi L Chandrasekhar,</p><br><p>[9]<strong>out of </strong>[10] results are ready ahead of time!</p><br><p>You can expect the final report by02:12 PM onMarch 26, 2026.</p><br><p>You can view the detailed report status and download the available results at the link below👇</p><br><p>https://web.orangehealth.in/public/order-details/?id=HYD5515497&amp;token=7071167d-af63-45a0-b839-acb31042fd2d&amp;utm_source=freshchatbot </p><br>
08:32 am

AI Extraction

Patient

Name: L Chandrasekhar | Phone: N/A

Address

17.439462661743, 78.366874694824

Summary

Customer inquired about report status and where to access reports for order HYD5515497. Agent informed that reports would be delivered by 02:12 PM on March 26, 2026, with 9 out of 10 results already ready.

Findings (0)

No findings for this conversation.