Conversation #741
Conversation
Customer
Hi, I need some help with Glucose Challenge Test (75 g) - 1 hour in Bangalore.
02:27 pm
Agent
Hi! I'd be happy to help you with the Glucose Challenge Test (75g) - 1 hour in Bangalore. Let me connect you with our booking team right away — they'll confirm availability, pricing, and can get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:27 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 6393434544
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:27 pm
Agent
Good evening.
02:28 pm
Customer
Hi
02:30 pm
Agent
Please confirm which blood test you are looking for.
02:32 pm
Agent
Are we still connected?
02:35 pm
Customer
[Image] This one OGCT
02:36 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
02:37 pm
Customer
Prestige sunrise park norwood , Electronic city phase 1, bangalore, 560100
02:38 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
02:38 pm
Agent
Please confirm are you looking only GCT test or all the test in the priscription.
02:42 pm
Agent
Are we still connected?
02:45 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:47 pm
Agent
[Image]
02:47 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
02:47 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:47 pm
AI Extraction
Customer Requests
- Glucose Challenge Test (75g) - 1 hour / OGCT discussed
Patient
Name: N/A | Phone: 6393434544
Address
Prestige sunrise park norwood, Electronic city phase 1, bangalore, 560100
Summary
Customer requested Glucose Challenge Test (75g) - 1 hour in Bangalore. Agent attempted to confirm complete details and whether customer wanted only OGCT or all tests in prescription, but connection was lost before confirmation.
Findings (0)
No findings for this conversation.