Conversation #743
Conversation
Agent
Great question! Lp(a) — Lipoprotein(a) — is indeed an important cholesterol marker, especially for hereditary/familial cholesterol concerns. Let me check with our team on current availability and pricing for this test in Bangalore. I'll connect you with our booking team right away so they can confirm if we offer it and get you booked.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:30 pm
Agent
Summary: test_pricing
Order: BLR5352832 | Phone: 7400354511
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/BLR5352832
SuperCRM: https://supercrm.orangehealth.in/request/BLR5352832
02:30 pm
Agent
Hi, Gaurav Singh here.
02:30 pm
Agent
Good evening!
02:30 pm
Customer
Hi Gaurav, donu have this test, Lp(A)
02:31 pm
Agent
Sure! I will help you with the tests.
02:32 pm
Agent
May I know if this address is correct? <b><br></b> <b>House no: 7th floor, floor no: , block/tower: , landmark: , directions:<br>Mantri classic, 4th block, 8th cross rd, s.t. bed, cauvery colony, koramangala, bengaluru, karnataka 560034<br>560034</b>
02:33 pm
Customer
Yes, but first let me know f Lp(A) and price f
02:34 pm
Agent
Sure! I will let you know about the test details. Please give me a few minutes.
02:35 pm
Customer
Ok
02:35 pm
Agent
Thank you for your patience.
02:39 pm
Agent
Here are the test details.
Lipoprotein (a)
Reports Within Fri, 27 Mar
₹649
02:42 pm
Agent
Unfortunately, the remaining tests are not available as of now. We apologize for the inconvenience.
02:43 pm
Agent
Is there anything else I can assist you with?
02:46 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:47 pm
Customer
So do u have Lp(A) test done at your lab?
03:00 pm
Agent
Hi Mayank! Thanks for getting back to us. Let me check with our team on whether we offer the Lp(A) test. I'll get back to you shortly.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:01 pm
Agent
Summary: test_pricing
Order: BLR5352832 | Phone: 7400354511
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/BLR5352832
SuperCRM: https://supercrm.orangehealth.in/request/BLR5352832
03:01 pm
Agent
Hi, Aman Khan here.
03:01 pm
Agent
Hi, Riya here.
03:01 pm
Agent
Hi, Shalabh Sharma here.
03:01 pm
Agent
Good evening.
03:01 pm
Customer
Riya, can u confirm f Lp(A) test, before Gaurav was online but no clear response for the availability of test Lp(A)
03:02 pm
Agent
Lipoprotein (a)
Reports Within Fri, 27 Mar
₹649
03:02 pm
Agent
As check the booking was not confirmed yet.
03:03 pm
Agent
Are we still connected?
03:06 pm
Customer
Can tech come tomorrow morning 8:00 - 8:30am?
03:06 pm
Customer
Yes
03:09 pm
Agent
Please confirm the patient detail.
[Image]
03:11 pm
Agent
Are we still connected?
03:13 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:16 pm
Agent
[Image]
03:16 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:18 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:18 pm
AI Extraction
Customer Requests
- Lipoprotein (a) [Lp(a)] confirmed
Patient
Name: N/A | Phone: 7400354511
Address
House no: 7th floor, Mantri classic, 4th block, 8th cross rd, S.T. Bed, Cauvery Colony, Koramangala, Bengaluru, Karnataka 560034
Summary
Customer inquired about Lp(a) test availability and pricing (₹649, reports by Fri 27 Mar). Customer requested a technician visit the next morning at 8:00-8:30am, which was confirmed.
Actual Booking (CRM)
Tests: Testosterone - Free
Patient: Mayank Jhaveri
Address: N/A
Slot: 26-03-2026 07:30:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Lipoprotein (a) [Lp(a)]" but it was not booked in the CRM order.
Expected: Lipoprotein (a) [Lp(a)]
critical
wrong test
pending
"Testosterone - Free" was booked in the CRM order but the customer did not confirm it.
Actual: Testosterone - Free