Conversation #744
Conversation
Agent
https://orange-health.freshdesk.com/a/tickets/2883836
03:51 am
Customer
Hi, I need help with my order
03:52 am
Agent
I have informed the concerned team to contact you regarding the eMedic delay. Please be available, as they will contact you shortly.
03:55 am
Agent
Is there anything else I can assist you with?
03:55 am
Customer
Nobody has contacted
03:55 am
Customer
Yet
03:56 am
Customer
I have been waiting from last 40 mins
03:56 am
Agent
Please be informed that the concerned team has been notified to contact you regarding the eMedic delay. Kindly ensure your availability, as they will connect with you shortly.
03:56 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:56 am
Customer
Can you atleast confirmed is someone coming to collect sample or not
03:56 am
Agent
[Image]
03:56 am
Agent
Please be informed that the concerned team has been notified to contact you regarding the eMedic delay. Kindly ensure your availability, as they will connect with you shortly.
03:56 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:56 am
Agent
Please let us know your experience chatting with Orange Health Support.
03:57 am
Customer
Unhappy
03:57 am
Agent
<p>Thanks for your feedback.</p><p>We have made a note of it and will work internally to improve our services.</p><br>
03:57 am
Customer
Chat with an agent
03:57 am
Agent
Thank you for choosing to chat with us. We will assign a live support executive to assist you shortly.
03:57 am
Agent
Hi, Deepthi here.
03:57 am
Agent
Good Morning!
03:57 am
Customer
Hi deepthi
03:57 am
Customer
May i know when will sample get collected
03:57 am
Customer
It was supposed to be 9
03:57 am
Customer
And its already 30 mins over
03:57 am
Customer
I contacted the emedic guy and he didnt assure me when he will come
03:58 am
Agent
Kindly hold while I look into this query for you.
03:58 am
Customer
Can you confirm is he coming or not and if when
03:58 am
Customer
We are waiting
03:58 am
Agent
Thank you for your patience.
04:00 am
Agent
Upon checking, our eMedic attempted to contact you; however, due to an issue with the hub, the slot is currently on hold. Kindly confirm if I may reschedule the slot for tomorrow.
04:00 am
Customer
No no
04:00 am
Customer
I want it today only please
04:00 am
Customer
I have to take clain from compqny
04:01 am
Customer
I cant do it tomorroq
04:01 am
Customer
Please get it done in next 1 hour only
04:01 am
Agent
We regret to inform you that we do not have an eMedic available today.
04:01 am
Agent
Please accept our apologies, as we do not have an eMedic available for today. Kindly confirm if we may reschedule the slot for tomorrow.
04:02 am
Agent
Just checking, are we still connected?
04:06 am
Agent
Certainly, I will be connecting with you over a call shortly.
04:10 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
04:13 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:13 am
Agent
Please let us know your experience chatting with Orange Health Support.
04:14 am
Customer
Neutral
04:14 am
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
04:14 am
AI Extraction
Customer Requests
- eMedic sample collection discussed
Patient
Name: N/A | Phone: N/A
Summary
Customer requested urgent same-day sample collection within 1 hour for a claim submission, but associate informed no eMedic was available and offered rescheduling for tomorrow, which customer declined.
Findings (0)
No findings for this conversation.