Conversation #745
Conversation
Customer
Hi, help me placing an order in the following address: "5, 1st Main Rd, Ramesh Reddy Layout, Maruthi Layout, Devarachikkana Halli, Bengaluru, Karnataka 560114, India".
02:35 pm
Agent
Hi! I can see you're looking to book a test at 5, 1st Main Rd, Ramesh Reddy Layout, Bengaluru. Great news — we do service that area! Let me connect you with our booking team right away. They'll help you choose the right tests and complete your order.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:35 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7893573537
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:35 pm
Agent
Good evening!
02:35 pm
Agent
Hi, Pranshu Shrinag here.
02:36 pm
Agent
Hi, Pranshu Shrinag here.
02:36 pm
Agent
Good evening!
02:36 pm
Agent
Sure, I will assist you with the same.
02:37 pm
Agent
Kindly let me know which test you are looking to book.
02:37 pm
Customer
I have to book full body checkup for my grandfather.
02:48 pm
Customer
But iam in our of Bangalore City.
02:48 pm
Agent
Sure, I will help to schedule the test.
02:50 pm
Agent
Kindly confirm which of the below addresses is correct.
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02:51 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:00 pm
Agent
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03:05 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
03:05 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:05 pm
AI Extraction
Customer Requests
- full body checkup discussed
Patient
Name: grandfather | Phone: 7893573537
Address
5, 1st Main Rd, Ramesh Reddy Layout, Maruthi Layout, Devarachikkana Halli, Bengaluru, Karnataka 560114, India
Summary
Customer requested to book a full body checkup for their grandfather at the provided Bangalore address. Agent attempted to confirm address details and contact via call but was unable to connect.
Findings (0)
No findings for this conversation.