Conversation #746
Conversation
Agent
Kindly confirm whether these tests are for a male or female patient.
02:39 pm
Customer
Female
02:39 pm
Agent
Thank you for your confirmation.
02:39 pm
Customer
Ok
02:44 pm
Agent
I would like to inform you that we have the Women Health Checkup – Advanced package available, which covers most of the requested tests. Only the Total Iron Binding Capacity (TIBC) test would need to be added separately.
02:47 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Women Health Checkup - Advanced
₹ 2699
Reports Within 12 hours
Total Iron Binding Capacity (TIBC)
₹ 500 Reports Within 6 hours
<b>Total: ₹3199 only.</b>
02:48 pm
Agent
<b>Womens Health Checkup - Advanced<br>Tests included</b>
• Liver Function Test (LFT)
• Magnesium (Mg)
• Estradiol (E2)
• Kidney Function Test with Electrolytes (KFT / RFT)
• Ferritin
• Thyroid Function Test (TFT)
• Testosterone - Total
• Glycosylated Haemoglobin (HbA1c)
• Progesterone
• Vitamin D, Total
• Complete Blood Count (CBC) with ESR
• Urine Complete Analysis
• Total Iron
• Vitamin B12
• Blood Sugar
• LH:FSH ratio
• Lipid Profile
<b>Reports Within 12 hours<br>₹ 2699</b>
02:48 pm
Agent
The Women Health Checkup - Advanced Package includes a Blood Sugar (Random) test. However, if the sample is collected while fasting, the report will reflect fasting blood sugar levels.
Please refer to the <b>reference range for fasting blood sugar </b>mentioned in the report for accurate interpretation.
02:48 pm
Customer
Let me check
02:48 pm
Agent
The calcium test is covered under the Kidney Function Test with Electrolytes (KFT / RFT) test.
02:49 pm
Customer
And iron ferritin
02:49 pm
Agent
The ferritin test is a part of Women Health Checkup - Advanced package.
02:50 pm
Customer
Ok
02:50 pm
Agent
Would you like to book the test?
02:52 pm
Customer
2 min
02:53 pm
Agent
Sure, please feel free to reach out at your convenience; we'll be happy to assist!
02:54 pm
Customer
Remove tibc
02:54 pm
Customer
Rest is okay
02:55 pm
Agent
Sure, I will assist you with the same.
02:55 pm
Customer
For tomorrow
02:55 pm
Customer
Around 12:30pm
02:55 pm
Agent
Thank you for sharing your preference. Kindly allow me a moment to check the slot availability.
02:55 pm
Customer
Ok
02:56 pm
Agent
<b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i>
Please ensure you follow the fasting and timing instructions for accurate results.
02:56 pm
Customer
Sure
02:56 pm
Agent
Please confirm the details.
Shweta Raj Singh
33 Y · Female
02:57 pm
Customer
Yes
02:57 pm
Agent
Thank you for your confirmation.
02:58 pm
Agent
I regret to inform you that your preferred slot is not available. I will share other available slots with you. Please note, do not exceed fasting for more than 12 hours.
02:59 pm
Customer
Ok
03:00 pm
Agent
These are the available slots. May I know your slot preference, please?
[Image]
[Image]
03:00 pm
Customer
11:45 is ok
03:00 pm
Agent
Thank you for your confirmation. I will proceed with booking the slot.
03:03 pm
Customer
Ok
03:03 pm
Agent
Your order has been booked successfully.
Collection day
Tomorrow, 26th March 2026
Collection slot
11:45 am
03:03 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
03:03 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:03 pm
Agent
The E-Medic will give you a call on this number: 7651889662.
03:04 pm
Customer
Sure
03:04 pm
Customer
Thanks
03:04 pm
Agent
[Image]
03:04 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:04 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:05 pm
Customer
That’s it for now thanks
03:05 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:06 pm
AI Extraction
Customer Requests
- Women Health Checkup - Advanced confirmed
- Total Iron Binding Capacity (TIBC) declined
Patient
Name: Shweta Raj Singh | Phone: 7651889662
Summary
Customer (female patient Shweta Raj Singh) confirmed the Women Health Checkup - Advanced package but declined the TIBC test. Booked collection for tomorrow (26th March 2026) at 11:45 am.
Actual Booking (CRM)
Tests: Women Health Checkup - Advanced
Patient: Shweta Raj Singh
Address: N/A
Slot: 26-03-2026 11:45:00 AM
Findings (0)
No findings for this conversation.