Conversation #747
Conversation
Agent
Sure, I will help you with the test booking.
02:39 pm
Agent
Kindly hold while I look into this query for you.
02:40 pm
Customer
Are u there
02:42 pm
Agent
Please stay connected while I look into your query.
02:43 pm
Agent
Apologies for the delay. It is taking longer than usual; please stay connected while I fetch all the details for you.
02:49 pm
Agent
Thank you for staying connected; I appreciate your patience.
02:52 pm
Agent
May I know your convenient date and time for sample collection?
02:52 pm
Agent
These are the available slots. Kindly confirm. [Image]
02:54 pm
Agent
Certainly, I will be connecting with you over a call shortly to assist you better.
02:55 pm
Agent
[Image]
02:55 pm
Agent
I hope your queries were resolved over the call.
02:56 pm
Agent
[Image] Collection day
Today, 25th March 2026
Collection slot
09:30 pm
02:58 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
02:58 pm
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
02:58 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
02:58 pm
Agent
Is there anything else I can assist you with?
02:58 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:00 pm
Customer
Hi, I need help with my order.
02:21 am
Agent
Hi, Riya here.
02:21 am
Agent
Hi Venkata! 👋 I can see your order BLR5515296 is scheduled for today at 10:30 AM. Your eMedic Rohit is on the way — you can track him here: https://via.sh/?id=uBmn2Sr8
One thing: your payment of ₹480 is still pending. Please complete it here so everything is set: https://orn.ge/pay-qlLmZlyw
What can I help you with?
02:21 am
Customer
Can you reschedule for 10am
02:22 am
Agent
I'd be happy to help reschedule to 10 AM. Let me connect you with our team to update your booking right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:22 am
Agent
Summary: reschedule
Order: BLR5515296 | Phone: 9916433266
Reason: reschedule
OMS: https://oms.orangehealth.in/request/BLR5515296
SuperCRM: https://supercrm.orangehealth.in/request/BLR5515296
02:22 am
Agent
Hi, Tarannum here.
02:22 am
Agent
Good morning.
02:22 am
Agent
Kindly stay connected while I check for the available slots.
02:22 am
Customer
Ok thanks
02:24 am
Agent
Please note I have rescheduled the sample collection slot as per your request.
Collection day
Today, 26th March 2026
Collection slot
10:00 am
<b>PATIENT NAME</b>
Kondamma.
02:24 am
Agent
You’re welcome!
02:24 am
Agent
Is there anything else I can assist you with?
02:24 am
Customer
No
02:24 am
Customer
Send senior technician please
02:25 am
Customer
Are you there
02:26 am
Agent
Please hold on a moment while I check into it.
02:26 am
Agent
tickets
02:28 am
Agent
Please note, I have informed the team to assign a senior E-medic. They will check and allocate the senior E-medic accordingly.
02:28 am
Customer
Ok
02:28 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:30 am
AI Extraction
Customer Requests
- home diagnostics sample collection confirmed
- reschedule to 10:00 AM confirmed
- senior technician assignment confirmed
Patient
Name: Kondamma | Phone: 9916433266
Summary
Customer Venkata (registered as Kondamma) requested to reschedule their home diagnostic sample collection from 10:30 AM to 10:00 AM for March 26th, 2026, and also requested assignment of a senior technician, both of which were confirmed.
Actual Booking (CRM)
Tests: Complete Blood Count (CBC)
Patient: Kondamma
Address: N/A
Slot: 26-03-2026 10:00:00 AM
Findings (4)
critical
missed test
pending
Customer confirmed "home diagnostics sample collection" but it was not booked in the CRM order.
Expected: home diagnostics sample collection
critical
missed test
pending
Customer confirmed "reschedule to 10:00 AM" but it was not booked in the CRM order.
Expected: reschedule to 10:00 AM
critical
missed test
pending
Customer confirmed "senior technician assignment" but it was not booked in the CRM order.
Expected: senior technician assignment
critical
wrong test
pending
"Complete Blood Count (CBC)" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Blood Count (CBC)